29 of 30 people found the following review helpful
on June 2, 2013
I got this to save money and to bundle my home phone and cell phones together but I ended up wasting more money trying to get it to work. First the calls drop just like a bad cell phone connection. Second, my phones wouldn't ring and I was told I needed new phones. So I bought new phones and everything worked for about two weeks but then the service stopped working phones wouldn't ring and I could dial out every now and then but it was anyone's guess. I had this junk for less than 30 days and its only guaranteed for 14 days ( gee I wonder why). So I have to pay an early cancellation fee over 200. I called support several times and all I got was "well it's showing everything is ok on our end". Got no help whatsoever!!!!
17 of 17 people found the following review helpful
on December 8, 2013
Do not buy this thing. They haven't worked out the kinks. It sounds like a great deal--if it works. People who call hear this beep ever so often--like you've hit a number on the phone. There definitely is a delay in the calls. When you're on the phone, calls go directly to voice mail--no chance for using "flash" to talk to other caller. The problem is, I didn't find out all the problems until after the fact. It was the spur of the moment buy--you'd think a person my age would have learned to look up reviews before buying something as new as this. Hope this review is helpful. I'm not one to write reviews.
15 of 15 people found the following review helpful
on November 10, 2013
I saw the good and bad reviews on this and decided to try it anyway. It is easy to connect and after three days, your old phone number works with it. Now the bad. All my lights are green and I have good signal. But my husband hears this stupid beep noise when talking to me from a landline phone. It's like every other word he hears it. I can't hear it but he can. It's to the point that he doesn't want to even call home and use it. Also you can hear a noise like a washing machine in the background when talking to people. They can't hear it but I can. I've tried corded, wireless and three different kinds of phones hooked to it. Still the same thing. There is also a delay when someone calls. Say they let the phone ring three times on their end, it will only ring twice on yours. So you don't get the first ring when someone calls you. For all the hassle with this, I think I would have just kept my old phone line and paid more. I would NOT recommend this.
14 of 14 people found the following review helpful
on August 14, 2014
What do I think about AT&T Home Phone service? Don’t buy it. It’s not worth the contract they get you to sign in order to get the price down.
Here’s my story. Two year contract, 6 months in, and the dang device breaks. I don’t think that’s going to be a big deal. Now, 1 & 1/2 weeks later, I learn it IS a big deal. AT&T doesn't have a clear channel on how they service these devices. I would hazard a guess that it kind of falls thru the cracks between their regular business & residential telecom business and their wireless phone business.
The device I have looks a bit like a small router or a 4 port ethernet hub. It’s just a rectangle box, with a power port, two telephone jacks and an industrial fat antenna. It’s a wireless “phone” unit that you connect your own cordless phone system into. It costs $20 a month with FREE nationwide unlimited long distance, so I ported our landline number to it in order to save $30 a month plus long distance charges. Seemed like an excellent deal at the time. I retain a separate number designated as “home phone” so I don’t have to give out cell phone numbers, and keep the number I've had for 20 years and not communicate a phone change to friends and family.
7 months after purchase it fails. Won’t keep power to the unit. No biggie, I’ll call for help. Talked to an AT&T rep on a Saturday. She can’t resolve it over the phone, so sends me in to the local AT&T store. They can’t resolve it either, and determine the device is still under 1 year warranty, so give me a phone number to call for warranty repair.
Here’s where it gets interesting. The warranty department rep determines, based on his troubleshooting call tree, that the device needs to be replaced. This is Saturday, it will ship two day business, and I actually receive it on the following Thursday. Now, they don’t do a full replacement of all pieces and parts. Just the device shell is all that was in the box. No new power cord. No new re-chargeable battery unit. No new SIM card.
Hook it up, doesn't work. It’s Saturday again. Back on the phone. Based on what is happening when this one gets hooked up, next troubleshooting step on the tree indicates it must be a bad battery pack. The device works in such a way that the battery pack must be in it, can’t just run it off the power cord and be done with the batteries. They work as a team. Together.
Because this is the second warranty repair for the same device, this part gets shipped next business day. Ships out on Monday, I get it on Tuesday. Hook it up. Battery indicator indicates progress is being made. Device still doesn't work.
Back to the AT&T support line. Here’s where my suspicions are finally confirmed - they don’t have a good support process in place for the “wireless home phone” device. After 55 minutes of troubleshooting, and speaking with FIVE different AT&T reps who pass me from department to department, the final outcome? You guessed it - another bad part. SIM card is the next thing determined to be bad by the troubleshooting call tree. The rep can ship it, or I can get off my happy little butt and drive on over to the AT&T store. Same one I visited at the beginning of this story.
I choose the store, the rep replaces the SIM card, and everything now works on the device. I’m back in business with a dedicated “home phone” line.
I would have canceled this service after the first warranty replacement part didn't work, but I’m roped into a contract. $122 for a cancellation fee. Nearly paid it anyway after the second warranty replacement part.
Moral of the story? NO CONTRACTS! Have the freedom to throw your hissy fit and walk away from a bad product or bad customer service experience. Hey AT&T, instead of making sure there is always a team member to open and close the doors at the retail store locations, how about streamlining your phone support even more, and get more cross training done, and get your stupid computer system to perform warm handoffs from one rep to the next. I had to repeat who I was, provide proper verification, and restate what I was calling about three different times in the same 55 minute call. Very frustrating consumer experience for me and did some damage to my opinion of AT&T.
Next day - Update: In the middle of a call to my spouse the phone service dropped. Device powered off. More troubleshooting to come!
Final Update: Back to AT&T, by now we have done our own troubleshooting and verified that the power cord is not supplying the correct amount of electricity to the device, using some tool my spouse has to check things. We've also found a similar cable in our electronic stockpile that we were able to plug in and noticed that now the power light is lit up (it had never been before during troubleshooting) and it was in a green status. It began charging the battery. So I called AT&T and explained that all we need is a replacement power cord and we will be back in business. Unfortunately, I spoke to an incredibly helpful person who probably didn't fully understand the device she was working on.
She offered me two options: 1) provide a credit card number to pay for a power cord, and then she would issue a credit on my bill, or b) drive 16 miles to the closest device support center and pick up a power cord. I'm pretty bullish by this point, mad because this whole thing would have been a non-issue if they would have just done a complete replacement, and refuse both options. She spends time offline with a supervisor and they figure out how to get a power cord shipped to me for free.
Power cord arrives next day. Guess what? It's a USB cable.........
Called back, spoke to Ted - the best rep I have ever spoken with during this whole mess, and he identified what needed to be done and arranged to have the correct part shipped within a total 12 minute call time. I received the power cord the next day, it was exactly the right part, plugged it in, and a week later have had zero issues with my phone. Problem solved.
Upon reflection and some time/distance, I believe this story illustrates more the vastness of the call center divisions and amount of products supported thru one central phone number. You never quite know if the branch you are heading down is going to be the best one for your particular problem.
I left my business with them, because I'm lazy and it's too much to have to change, now that the phone works. I'm just a little more dissatisfied than I was a month ago.
22 of 24 people found the following review helpful
on June 11, 2013
I don't like changes, so this was a big leap of faith, but AT&T gives you 14 days to change your mind, so I leapt. We've had the same phone number since the earth cooled, and didn't want to lose the number, plus we just retired, and wanted a way to get calls without having to foward them to cell phones when we travel. This is the simplest thing on the planet, and it works exactly as described. I admit I was skeptical, so I made it prove itself. I really put this thing through its paces in the 14-day change-your-mind grace period. At home, there was no difference in calls to and from the house. AT&T said it worked "on the move", so I plugged an inverter into a power port in the car, plugged the device in just like into a wall at home, plugged my home phone into the device, and was making test calls with the home phone sitting on the console between us while my husband drove down the interstate to our destination about an hour away. Worked great. We took the same old home phone and the device on a camping trip fifteen miles inside a military base in the middle of serious nowhere, and made and received calls in the RV like we were at home. Only once have we had anything out of the ordinary, and that was an echo on a call. We hung up, called back, and no more echo. If you need extensions you can put them anywhere you have a wall plug, using one base station and however many cordless phones it'll support; no wall jacks needed. Our home phone area is rated "moderate" for this thing, and we still get great call quality. Great idea, $9.99 a month, and I love it!
37 of 45 people found the following review helpful
on January 23, 2013
If they try to sell it to you, run, don't walk from the store. Land line phones trying to call you get a "phone disconnected" message. You can call out but voice quality is poor and there is a constant beep. Only cell phones and long distance could get through. We quickly cancelled. It took 9 days to get DSL back and a whopping 14 days to get internet turned back on. (They have to turn it off to switch to wireless). At least 10 frustrating hours with customer support. No one seems to know what they are doing.
18 of 21 people found the following review helpful
on June 14, 2013
While the idea of selling a cell tower based box used for home phone usage might have merit, this product is not ready for release.
A close friend ordered the box, hooked it up with no problem and then was able to call me... Sounds great right ? That was the beginning of almost 2 weeks of phone nightmare.. Read on..
Unfortunately every time I tried to call them (they had switched from Vonage to save $ although Vonage worked great,) my calls would end up not getting through. I use a VOIP based phone service which has been flawless for 5 years. I would get messages like " the phone number is not in service... Error code # XXXX etc..I would even occasionally get someone else`s answering service who had nothing to do with my friend I was calling..
We then find out that other people calling her # are not getting through as well..
The whole time this was happening we both were on the phone with tech support at ATT. For almost 2 weeks they couldn`t figure out this issue although were nice enough on the phone.. Yay !! But what we need is a phone system that actually CONNECTS like they did in the 1940`s ...
So after 2 weeks of ATT not solving the issue, just today my friend has called Vonage to have their number once again ported over...At least we know that I`ll be able to call and get through very shortly..
Don`t buy this product until they figure out why it has these very major flaws !! I suspect one day it might be worth the 20$ a month.. But not yet !
24 of 29 people found the following review helpful
on April 3, 2013
I read many good/bad reviews ... mostly bad.
I arrived at my local AT&T store within 45 minutes of closing and picked up the AT&T Wireless Home Phone and had my home phone ported from Comcast.
I hooked up the equipment and disconnected Comcast phone cable from our home phone connections and plugged in the AT&T Wireless Home Phone.
Worked the first time without any issue.
I like the fact we can pack the phone and use it at our destination OR just plug it in our van (with 110 outlets) for long trips up and down California.
7 of 7 people found the following review helpful
on August 12, 2014
Used for 28 days with no issues. On day 29, my 30 days had ended and will only give message to call 611 to check balance.
Called 611, customer service can not understand English, and keeps wanting to send text message to a phone that can't receive text messages.
Took back to AT&T store, and had sales person assist. Bought new pin number and sales person called in numbers. After 5 minutes phone still has no service.
Sales person called customer support, and after 2 hours, still no service. AT&T customer service determined there must be a problem with the system, and they will call me at in 5 - 7 days with status update.
7 days later finally got a phone message, my service has been restored. No call back number, no description of what the problem was. I placed a call and still get message that I have no service and to call 611.
Called customer support and once again some one that doesn't understand English wants to send me text messages. After finally getting them to understand this phone is not capable of text, they want to send email message. Verified email and waited for an email with a pass code. No email, So they sent another, Still no email. So after another 4 hours on the phone with customer support, no service and another $20 out of my pocket. Informed that there may be a problem with their system and it may take a few days to get service.
After 3 more days of no service, took the 2 and 1/2 hour drive to AT&T service store. I informed sales person of the problem, then he checked my account status, I should have service. He then called customer service and handed me the phone "its your phone"
Once again another 2 hours on the phone, same non English support, Wanting to send text messages, and failed emails, I was informer that I should take the phone to an AT&T service store. I informed them that I was, and handed phone to sales person.
Another 4 hours and 3 different sales persons Finally find out that the "wireless home phone connect" was not in the system and they are unable to assist.
3 days later this phone started working. I am still unable to add funds to my account, "no pass code," and unable to check account status.
I took phone back to AT&T, another 2 1/2 hour drive, informed them what the problem was. Sales person was able to lookup my account and informed me that I had only 14 days left on my account. and wanted me to buy yet another $20 pin card. I repeated what the problem was, Showed him the receipt for 2 $20 pin cards that should have been applied to the phone. He then called the customer support number and handed me the phone.
Once again 2 hours, non English speaking support, repeated failed text messages and emails, "There must be something wrong with the system, Can you take your phone to an AT&T store?" Handed phone to the "AT&T sales person" Another hour, and I get "the account should be updated in the next couple of days."
Still no 4 digit passcode
2 days later attempted to place call, and once again I get the message that I have no service and to call 611 to check my account balance.
SO after money and time spent I had service for the first 28 days, then 14 days of no service, then 3 days of service, and now no service
I am never going to use AT&T again.
10 of 11 people found the following review helpful
on March 4, 2013
I used this to cut the cord on my home phone service. I just added a line to my cell phone package for 9.99 and used this device to port my home phone (that I was paying $40 a month for) over to my cell phone bill. It uses my unlimited cell phone calling plan and also allows me to take it with me if I ever move. Easiest way to save money I've come up with for a while. I have a good signal at my house -- you need that -- but presuming you have that then all it takes is a power outlet and a plug into your existing cordless phones (or if you want, an old-fashioned wired phone).