Customer Reviews

ATT984 - Model 984 4-Line Intercom Speakerphone w/Digital Answering System

5 star:		(1)
4 star:		(0)
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1 star:		(1)

 

 

I cannot believe this is marketed as a quality business phone. I have a home office and need a two or three line telephone with speakerphone, conferencing, voice mail capability and a reasonable sound quality as one would expect in a business communication device. There are MAJOR issues with this phone for this use. These are not optional features, they are MUST HAVES for my use.

Issues:

1) Speakerphone is not duplex... if you are talking with someone with white noise in the background like you may get with a cell phone in a car, the speakerphone thinks the other party is talking continuously and it keeps your microphone silent... the other party cannot hear you. The only way you can keep the conversation alive is to void the speakerphone and use the handset. (STRIKE ONE)

2) Mailbox. The phone has an acceptable voice mail system HOWEVER if you are on one line when a call comes in, the voice mail box WILL NOT answer the second call and take the message... it rings and rings and rings. How many missed opportunities did I lose because I was on the other line!!!! (STRIKE TWO)

3) Conferencing Feature: If you want to conference two or more phone lines... FORGET IT! You can hear all parties fine but they cannot hear each other... USELESS AND STRIKE THREE.

If you never need or use these features this could be the phone for you but if you do... you will NEVER be happy with this phone.

I am very frustrated... in this day and age the trend is toward virtual offices and no one seems to make a fully functional home office phone for those of us with this need. What a missed opportunity for someone.

Prior to this phone I owned the Siemens 8825 and unlike many who did not like the phone, I found it performed extremely well for the last four years. My unit had one too many power surges and gave up the ghost. It apparently is now out of production... too bad.

honestly...I never got the phone I ordered from Amazon. Unsolved mystery as to where that phone went. Will say that Amazon has excellent customer service from that persective. But needed one badly and quickly. Ordered from another site. Wonderful phone. Not to complicated. Excellent for my home office. Connects peacefully to my headset. Voice mail is pretty cool. Only thing is the attendant. She is truly designed for an office and answers the phone to indicate business hours. And if you use the attendant, she want to try and transfer you to a line. But you can put your voice in place of the attendant. Absolutely worth the $$$ I paid.