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2 of 4 people found the following review helpful:
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Absolutely Fascinating Book,
By A Customer
This review is from: Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies (Suny Sieres in Speech Communication) (Suny Series, Speech Communication) (Paperback)
How does a corporation possibly apologize for spilling thousands of gallons of oil in to the oceans? Sticky situations such as this are the subject of Dr. Benoit's work "Accounts, Excuses and Apologies." The book offers a fascinating view of the range of options that are available to individuals and groups who find themselves in the position of facing the public and having to say the hardest words ever, "I'm Sorry." Dr. Benoit's book offers the macrocosm which is applicable to everyone's microcosm in the world of accounts, excuses and apology.
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Inside This Book
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Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Citations (learn more)
7
books
cite this book:
See all 7 books citing this book
- Seeing Spots: A Functional Analysis of Presidential Television Advertisements, 1952-1996 (Praeger Series in Political Communication) by William L. Benoit in Back Matter
- The Rhetorical Presidency of George H. W. Bush (Presidential Rhetoric and Political Communication) by Martin J. Medhurst on page 146
- The Future of Leadership: Today's Top Leadership Thinkers Speak to Tomorrow's Leaders by Warren Bennis in Back Matter
- The Entrepreneurship Dynamic: Origins of Entrepreneurship and the Evolution of Industries (Stanford Business Books) by Claudia Schoonhoven in Back Matter
- Artful Leadership: Managing Stakeholder Problems in Nonprofit Arts Organizations (Indiana University Center on Philanthropy Series in Governance) by Mary Tschirhart in Back Matter
See all 7 books citing this book
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