3 of 3 people found the following review helpful
on May 28, 2012
I must edit my review. Yesterday, August 22, 2012 (about four months after purchase), the Western Digital hard drive in this netbook failed. I'm not too picky about cheap tech, but I do expect these things to last more than four months. I don't abuse my computers, run them clean, and the most resource-intensive program I regularly use is MS Word. Reading more recent reviews, I can see my netbook is not the only one with the issue of the failed HD. If you buy this computer, make sure to do frequent backups as I had literally no warning that the drive was going south. It was working perfectly one second and the next second POOF. Very disappointed.
(Below is my original review.)
I've had this for about eight weeks now and here's my breakdown.
* Connects to wireless almost instantly (much faster than my previous netbook).
* Convenient size--easy to grab this on the way out the door as opposed to my daughter's laptop, which with its 15"+ screen is a bit of a behemoth.
* Keyboard is compact--I find these smaller keyboards much easier to type on in cramped quarters such as an airplane seat.
* Can handle most basic tasks well. A viable alternative to a desktop if you're not trying to burn DVDs or do hardcore gaming. Netflix, MS Word, etc run fine.
* Ships filled with bloatware. You will have to de-bloat to get max performance.
* A little bit on the heavy side for its size. Not nearly as heavy as a full-featured laptop, however.
* Battery life is not very good, compared to my older netbook. The battery does not last out the amount of time it should. This can become an issue when traveling as you really have to remember to bring the charger with you even for a short trip.
Overall I'm very pleased with this netbook. It gets daily use, usually for hours at a time, and hasn't complained yet. Just be wary of the battery life issue.
3 of 3 people found the following review helpful
on September 17, 2012
Bought this because we wanted a small laptop for portability on work trips and with an infant in the house (try to check your messages on a desktop downstairs when the baby is playing upstairs!). Worked rather well for the first 9 months or so. Started to have slight issues with battery charge, and trouble connecting to wireless. But overall, still was working - we used it to hook to our HDTV and stream internet content.
Well a week after the one year warranty expired, the hard drive completely crashed. Just blinked a black screen when turning on. You can't just buy a new hard drive and switch it out because you can't access it- it has to be done by a professional. Would cost as much as buying another one.
We tried clearing the whole thing and re-loading all the windows content, and that didn't work either. It blew up not too long after we added Microsoft Office & started using it more than about 2 hours per day. You'd think with a big hard drive it wouldn't be a problem to store a few things and use more often, but you'd be wrong. The processor isn't powerful enough to do much. I now add Acer to the list of computer companies which offer warranties which are insufficient to the average lifespan of a computer (i.e. Dell), because this is the second Acer product I had to die not long after the warranty expired.
If you want to use this regularly get a better quality laptop. If you're only going to use for an hour or two here and there, and only use to browse the internet, then this will probably be fine for you.
3 of 3 people found the following review helpful
on October 25, 2012
I was in the computer support business for over 20 years.
Machines like this are "imaged" to install the operating system, device drivers, etc. This machine has one of the worst images I've ever seen. I blame this on the vendor - LAVATRONS. First of all; someone named Wayne has his name all over the machine, including the the actual name of the machine! Very unprofessional. I've spent some time getting most of Wayne's references off the device, but some are still embedded. The actual image is one of the slowest I've ever seen. My old machine (an older, slower, and less memory-enhanced version of the same tablet) was way faster than this one. I also blame this on the image configuration. I just installed an extensive piece of software that took about 10 minutes on the old machine, but took nearly 30 minutes on this box. Every transaction takes about 2 to 4 times as long on this machine as on the older, supposedly slower, device, even booting the machine!
So far, I've been able to remove many of "Wayne's" references, but who knows how deep the bad image goes.
When I was in the business, an image this bad would have been, at the very least, something that would have gotten the originator a meeting with the boss (Me!) and he or she would not have been allowed to create an image for a l-o-n-g time.
2 of 2 people found the following review helpful
on May 6, 2012
We bought 5 of these before Christmas when they were less than $200 each for various family members. We were going to get tablets, but the Acers at that price seemed like a no-brainer. The reviews I had read on them were mixed, but overall still seemed like a great deal and really simplified our Christmas gift-giving and filled a real need for the recipients, as many of them are in school, or have jobs that require them to be able to go online frequently and do various work. These were all registered with Acer right away, a step that I was so glad I took the time to do and highly recommend to anyone who purchases any electronic device or computer. The first problem with one of them arose about a month or so after Christmas. The laptop would turn on, but nothing would come up on the screen but error messages. Exasperated from getting nowhere doing all of the safe troubleshooting info I found online, (and not wanting to make the problem worse somehow), I contacted Acer on the phone and the representative walked me through several troubleshooting steps requiring many start-ups and shutdowns. When all failed, I was told they would pay for me to ship it in, and the repair center would do the necessary repairs. If it was their defect, they would take care of it. They recommended I use Fed-Ex service, which I did. Within 10 days, it was returned, up and running, with no charge to me, outside of me paying Fed-Ex service to help me properly pack it, etc (which I chose to do because the Acer gave me very detailed directions on having it properly protected, packaged and so on)--but I did not have to pay the shipping. Anyway, flukes happen, although I did read online that this does happen to a number of these laptops/netbooks. We were just glad it was taken care of and not a loss.
The second problem that has occured about 2 months ago is the DC jack, the place where you plug the power adapter in, has most likely gone bad or come loose. This is what I have surmised from my research online. Therefore, as the netbook cannot be charged, it cannot be used. Since we are outside the warranty window, I believe, I will have to take this to a technician, as it involves some things too complicated/technical for my minimal skills.
As far as the actual features of these netbooks in general, without overly repeating the specs already given in the product description:
-With 3 usb ports, you can easily plug in a memory stick to help increase memory space, laptop fan, and still have another free port;
-I was concerned that not having a CD-Rom drive might be an issue, but it hasn't really. We still have the old desktop everyone had to take turns to get various online work/research done (which has a CD-Rom drive), but is not used nearly as much as it once was;
-Online, they are not very fast, but at under $200 each, this was not a big deal and the convenience of each person having their own netbook made it quite tolerable;
-They are quite portable and light;
-There wasn't a whole lot of unwanted software on these to have to deal with;
-Again, the jack is just such a tight fit when plugging and unplugging, so one would need to be extra, extra careful when doing so to help minimize the chances of it being damaged;
-Although it involved some red tape and hoop-jumping, I was glad that Acer did cover what needed to be fixed with the first netbook problem;
-The other 3, as of this review, seem to be working fine and have been very useful for school, work-related stuff, and even some online games and Skype.
All in all, taking everything into consideration, for under 200 bucks each, we think these are okay. However, it's still a gamble in my opinion as you are never sure if you will get a defective one, (which I suppose can happen with any product). Also, you might want to keep in mind that that the DC jack in this model appears to be particularly prone to coming loose or whatever, at least from the information I have found online in various troubleshooting forums regarding this issue, it is very important to remember this when plugging in and unplugging the AC adapter. All of this is why I have given it 3 stars, but bear in mind the price we paid was under $200, I am not sure if I would give them 3 stars if we had paid more than that.
Edited Review: I just dropped the 3 stars down to 2 stars because yet another one of the netbooks we purchased has punked out-(after only 8 months of careful use and excellent maintence on our parts)- just as the first netbook written of earlier in this review, black screen with error messages. Absolutely, we do not intend to ever buy another Acer product. I nearly gave this one star, but considering that 2 of the 5 netbooks have not (YET) become non-functional, and the first one was repaired at no charge to us, I somewhat begrudgingly, but fairly I think, give it the 2 stars. If you are considering buying this Acer netbook, reconsider and don't. Save up some extra money and get one that will last. I do not recommend this at all, but if you do get it, get an extended warranty of some kind, because in my opinion, the chances are 3 out of 5 you may very well need it. Finally, I do plan on contacting Acer about this latest netbook, since we are still in the 1 year of having bought in time frame. I am not certain that it will make any difference, I think the best time for these to have all broken down would have been within the first 3 months, it seems to be the time frame that one is most likely to get support for a defective hard drive, or whatever. If Acer does repair this at no or little charge to us, then I plan to return to this review and post it. Meanwhile, keep looking... Seriously--move on to looking at something else, this is too much of a gamble.