Customer Reviews

Acer AS8920-6048 18.4-inch Laptop (1.83 GHz Intel Core 2 Duo Mobile T5550 Processor, 3 GB RAM, 250 GB Hard Drive, Blu‐ray Drive, Vista Premium)

5 star:		(1)
4 star:		(0)
3 star:		(0)
2 star:		(1)
1 star:		(1)

 

 

If the customer who was complaining about the bluetooth issue actually would do his research he wouldnt have had problems. The Acer Aspire 8920 comes with Bluetooth only on the 2499.99 model. There is two models of the 8920, just because he bought the low end version he shouldnt flame about how bad it is. On this lower end version the processer is a little below 2 Ghz from the 2.6 Dual core in the higher version. It has 1GB less ram and the video card is just a step down. For 1299.99 this laptop is incredible and a STEAL. If your a gamer, this is far the best value, do your research, from Alienware, with these specs, it runs over 3000.00+ Runs WoW on highest settings. Even runs Crysis on near max settings.

FALSE ADVERTISING!!!! I bought this unit based on the Acer website's technical specifications about this unit (paid $[...]). When received it, I discovered the built-in Bluetooth their website claimed it had WASN'T THERE. Even though there's a button on the keyboard to toggle it off and on and software reminders to activate it. I called Acer and they said the computer does NOT come with Bluetooth. I told them their own website said that it did. Eventually I got a letter (through the BBB) saying that they were "sorry for my inconvenience but were not responsible for the information on their website" ???!!!!???

If we can't trust Acer's own website to give us information about their own product, who can we trust? I'm still trying to return the unit. Guys, based on their reasoning, you could buy an 18' notebook, receive a 14' one and they'd just say sorry and that it's not their problem. This is not just one person at Acer who has this attitude, I went up the entire corporate ladder. At this writing the website STILL indicates Bluetooth (http://us.acer.com/public/page4.do?link=oln56.redirect&dau22.oid=36229&UserCtxParam=0&GroupCtxParam=0&dctx1=25&CountryISOCtxParam=US&LanguageISOCtxParam=en&ctx3=-1&ctx4=United+States&crc=2934857869#inu57_51496, under "Configurations: AS8920-6048'). I suggest to any potential buyers to avoid Acer and find a company that actually takes its customer responsibilities seriously.

I spent a lot of money for this Acer Aspire 8920G and have had nothing but problems. I've called Technical Suport numerous times (after a serious Web search to actually find the 800 number), reinstalled the Windows Vista Ultimate OS at least twice and the system continues to hang up. I even paid to ship it to Acer repair and they returned it saying they couldn't duplicate the problem. Not only that, but Windows didn't even start up properly after they returned it! I've been using computers for 30 years and have never had this many problems! I'm buying another Dell next time (unless they've become unreliable too)!