Most helpful critical review
3 of 3 people found the following review helpful
Unreliable trackpad; customer support issues
on October 8, 2014
I bought my Acer Aspire e1-572-5870 from another source, but am disappointed and will return it. The real problem: Trackpad is unreliable and skips or sticks when I use it. This is critical for my purposes and I'll keep looking until I find one that works well.
Not specifically about the machine, but I was surprised to realize that having a number pad is a challenge when I use the laptop on my lap. It unbalances the machine and tends to put my fingers on the wrong keys. Great at a desk but not so much on the lap. I found the keyboard layout just a bit challenging too, as the insert and delete keys are very small.
Under stupid customer tricks, I accidentally uninstalled the eRecovery utility when I meant to use it. Don't ask how that happened :) I learned that you can't download that software from their website, so I used their chat support. Turns out they need to send you a disc for $20 + tax, taking 5-10 days for delivery. When I explained that my machine was only 3 hours old, the agent generously offered to send it to me without charge, but then found it was out of stock. Apparently they don't have the ability to place a backorder, so needed me to wait two days, then contact them again. I did that and they are sending the media, but I have decided to return the machine.
One other small, but bothersome thing about the chat line - When the agent sends a message, it doesn't beep me. Since that is sometimes several minutes while they are researching, I find it annoying to have to keep my eyes on the screen instead of doing other work. Seems simple enough to fix ...
On the other hand, both agents were very courteous and willing to help. It seemed they didn't have a lot of resources to work with, but they did everything they could to be helpful.