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8 of 10 people found the following review helpful:
1.0 out of 5 stars
Great Tools Upfront - Very Poor After Sale Service,
By
This review is from: Acer Aspire 1710 Laptop (3.0 GHz Pentium 4 (Hyper-Threading), 1 GB RAM, 120 GB Hard Drive, DVD+/-RW, 17" display, 802.11g wireless) (Personal Computers)
I am a web developer and have owned an Acer 1710 for slightly over one year. It has performed everything that I have asked of it with flying colors. I have been incredibly pleased with its reliability and speed. In many ways it has outperformed many desktop PC's. Portability is not an issue; ocassionally I can take this thing anywhere I must and grab even a weak signal and use it effectively and go where other laptops can not think of going. My problem with this Acer Laptop is that the screen suddenly burned out after about 1000-1200 hours of use - slighly beyond the one year warranty - In ten years of computer use I have never had a screen burn out. The manufacturer was adamant about charging nearly $500 to replace the light source. Apparantly the back light is an integral compontent of the screen. Now, light bulbs are consumable but why does the design so restrict replacing the light source that it must cost me an arm and a leg to replace it? Thus, it is my feeling that Acer screens suffers from unintelligent industrial design. I will not purchase another Acer product because of this hidden undisclosed design-performance flaw. What else will this company build that will cost me unexpectedly down the road?
My personal feeling is that poor design is the burden of the manufacturer and they want me to pay up and bear the burned of their design problem. Too bad. Never again. |
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