Top critical review
7 people found this helpful
don't buy! Unacceptable quality!
on November 7, 2012
Bought two Acer Timeline M5 laptops a month ago.
Computer number one died with a short circuit on the motherboard after 3 weeks use. Computer smoked briefly and terrible odor.
After an hour and 30 minutes on hold with Acer warranty, given a return number. Computer back in use within 10 days. Acer refuses to tell us a) what burned and b) what chemicals we were exposed to.
Second failure within 24 hours of receiving it back-- display died, case too hot to touch (can't remove battery, it's built in!)
Back at Acer for another 10 days lost service.
Computer two has an hdmi port defect, external monitor keeps losing signal. Also, case bottom has so much bow in it rubber feet don't all touch desk and it slides around while you are typing.
We aren't buying anymore Acers. Do you really want one?
11-29 update. computer video failed within 24 hours of return and has been returned for the third time! It took over two weeks, 6 phone calls and over 3 hours on the phone to get a return label this time! This computer has worked for two weeks out of two months! The only thing worse than their product is their customer service