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Achieving Excellence in Stakeholder Management [Hardcover]

Joachim Scharioth (Editor), Margit Huber (Editor)

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Book Description

Publication Date: April 10, 2003

The term ‘stakeholder management’ describes the policy towards all interest groups that have a stake in a company. Here, companies using a Stakeholder Management tool give their first-hand account of how this tool enables them to successfully measure, monitor and manage their stakeholders' performance. The experience of these companies highlights how across different sectors and countries strong customer relationships, committed employees and successful relationships with suppliers can be created to stay at the forefront of today’s global economy. Company contributions are complemented by expert articles about current business topics such as Performance Measurement, Balanced Scorecard and Data Mining methodologies.

#outer_postBodyPS { display: none; } #psGradient { display: none; } #psPlaceHolder { display: none; } #psExpand { display: none; } The term ‘stakeholder management’ describes the policy towards all interest groups that have a stake in a company. Here, companies using a Stakeholder Management tool give their first-hand account of how this tool enables them to successfully measure, monitor and manage their stakeholders' performance. The experience of these companies highlights how across different sectors and countries strong customer relationships, committed employees and successful relationships with suppliers can be created to stay at the forefront of today’s global economy. Company contributions are complemented by expert articles about current business topics such as Performance Measurement, Balanced Scorecard and Data Mining methodologies.

Product Details

Hardcover: 172 pages
Publisher: Springer; 1 edition (April 10, 2003)
Language: English
ISBN-10: 3540002553
ISBN-13: 978-3540002550
Product Dimensions: 9.5 x 6.4 x 0.6 inches
Shipping Weight: 12.8 ounces
Amazon Best Sellers Rank: #3,379,654 in Books (See Top 100 in Books)

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Front Cover | Table of Contents | First Pages | Surprise Me!

Inside This Book (learn more)

First Sentence:
Anyone who works in the Italian market of car-related products and services cannot fail to have noticed that, alongside the evolution in the forms of competition, deep changes have been taking place for some years in the marketing and selling strategies of the more dynamic operators. Read the first page

Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
quality management procedure, branch survey, quality assessment system, test purchases, item bundle, specialist retailers, mystery shopping, auditing firms, hidden opportunities, link variables, leaving customers, market resistance, soft facts, stated importance

Key Phrases - Capitalized Phrases (CAPs): (learn more)
Data Matching, Vaillant Excellence, Poulenc Agro, Knowledge Discovery, Potential Savers, Hamburger Sparkasse

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Concordance | Text Stats

Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Surprise Me!

Citations (learn more)

This book cites 4 books:

Advances in Knowledge Discovery and Data Mining (American Association for Artificial Intelligence) by Usama M. Fayyad on page 99
The Balanced Scorecard: Translating Strategy into Action by Robert S. Kaplan in Front Matter
The Balanced Scorecard: Translating Strategy into Action by Harvard Business School Press in Front Matter
Data Preparation for Data Mining (The Morgan Kaufmann Series in Data Management Systems) by Dorian Pyle on page 99

1 book cites this book:

Trade Show Management by Manfred Kirchgeorg on page 271

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