This is a step-by-step guide to achieving quality standards in the workplace. This guide shows managers how to improve their competitive advantage using a Quality Management System (QMS) as part of their strategy. It shows managers the benefits of ISO9000/BS5750, the requirements of ISO9000/BS5750, how to get management commitment, how to develop a QMS, and how to get maximum benefit from a QMS. This guide is suitable for managers responsible for gaining ISO9000/BS5750 who need practical and comprehensive guidance, as well as for those thinking of implementing a quality management system.
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