Achieving Maximum Value From Information Systems: A Process Approach [Hardcover]

Dan Remeyni (Author), Michael Sherwood-Smith (Author)

Book Description

Publication Date: June 12, 1997 | ISBN-10: 0471975001 | ISBN-13: 978-0471975007 | Edition: 1

The effective use of information technology is seen by many as the key differentiator between the successful enterprise and the mediocre although it has always been difficult to demonstrate the actual value of IT investment. However, this situation is no longer acceptable. Today, as management faces increasing pressure to cut costs and increase margins, even the most essential IT investment comes under scrutiny. Achieving Maximum Value from Information Systems argues that to realise business benefits successfully, technology must be carefully integrated with the business strategy of the enterprise and its corporate culture. The book then proposes a unique approach to this crucial process called Active Benefit Realisation. This involves continuous participative evaluation to manage inevitable changes in the business, and a shifting of the focus of information systems to the shared responsibility of a group of the main information systems stakeholders.

Editorial Reviews

From the Publisher

The main feature of this book is that it takes a process approach to the evaluation of information systems based on the well established paradigm of formative evaluation. Formative evaluation copes with and offers assistance in a changing environment which many information systems people regard as the most important reason why they do not always perform as well as they should. The book combines both theoretical and practical aspects of the topic in not only presenting the issues involved in formative evaluating but in providing a practical guide to how these can be resolved through setting up an active benefit realisation programme under conditions of continuing change.

From the Back Cover

The effective use of information technology is seen by many as the key differentiator between the successful enterprise and the mediocre although it has always been difficult to demonstrate the actual value of IT investment. However, this situation is no longer acceptable. Today, as management faces increasing pressure to cut costs and increase margins, even the most essential IT investment comes under scrutiny. Achieving Maximum Value from Information Systems argues that to realise business benefits successfully, technology must be carefully integrated with the business strategy of the enterprise and its corporate culture. The book then proposes a unique approach to this crucial process called Active Benefit Realisation. This involves continuous participative evaluation to manage inevitable changes in the business, and a shifting of the focus of information systems to the shared responsibility of a group of the main information systems stakeholders.

See all Editorial Reviews

Product Details

• Hardcover: 278 pages
• Publisher: Wiley; 1 edition (June 12, 1997)
• Language: English
• ISBN-10: 0471975001
• ISBN-13: 978-0471975007
• Product Dimensions: 9.3 x 6.2 x 0.8 inches
• Shipping Weight: 1.1 pounds (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
• Amazon Best Sellers Rank: #2,842,894 in Books (See Top 100 in Books)
  • #42 in Books > Business & Investing > Management & Leadership > Systems Analysis

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Customer Reviews

Most Helpful Customer Reviews

3 of 3 people found the following review helpful:

5.0 out of 5 stars Solid foundation for IS/IT Strategic Planning, August 15, 2001

By 

Linda Zarate "IT Ops Consultant" (Azusa, CA United States) - See all my reviews

This review is from: Achieving Maximum Value From Information Systems: A Process Approach (Hardcover)

This book is a well-written step-by-step map to gaining control over IS/IT costs and strategic planning.

The core of the approach is active benefit realization (ABR), which is a continuous assessment and management methodology that is characterized by: (1) self-calibration/continuous improvement, (2) IS/IT management by all stakeholders (technical and business), and comprehensive understanding of IS/IT and how it supports business functions and processes.

ABR is immediately introduced in the beginning of the book, as well as why the approach is critical to fully integrating IS/IT into the enterprise as a business enabler. The next part of the book discusses key factors for evaluating information systems. This part is rich with checklists, tables and other useful artifacts. Building upon this foundation is excellent material on evaluation techniques, outcomes and benefit modelling (taking an investment-oriented approach that is one of the best applications and services portfolio management approaches I have come across), and the details of micro modelling (the devil, they say, is in the details!)

Once the foundation has been built the book presents the ABR approach as a process. In simplistic terms this process entails three phases: (1) Setting the course (capturing and understanding the business, financial and project views), (2) Formative evaluation (stakeholder management of the project - this approach is nearly identical to the approach prescribed by PRINCE2, which is the U.K. project management standard), (3) Moving forward (continuous improvement and calibration. In other words, consolidating gains and improving upon them in a methodical manner.) The last part of the book is a collection of tips, tricks and traps - this is essential reading and contains the collective wisdom of the authors. Heed every word because there are some real gems here.

I learned a lot from the book, including many standalone techniques for analysis, evaluation and financial assessment that I can use on other projects. As a whole, the approach embodied in ABR is sound and one that I will use on my next engagement that requires an in-depth analysis and formulation of a strategy, assuming of course, that the next client has a strong commitment to follow the course of action set forth in the book. The benefits of ABR certainly will provide a handsome return on the investment and commitment required to make it a success. This book is invaluable and highly recommended for consultants, CIOs and upper IS/IT management. It is also highly recommended for any project team operating under PRINCE2.