This book is a guide to help you learn and practice service skills in six key areas: attitude, communication, product knowledge, appearance, personal standards, and initiative. It will help you uncover your knowledge, polish your skills and put them to work for you, and help you develop a professional service manner and a positive attitude about yourself and your job.
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6 Keys to Achieving Success through Customer Service is a brightly written well-concieved, practical guide. Aimed directly at the most important people in our business, it speaks to those on whom the success of our brand really rests, those on the very front line of contact with our customers. Our business comes down, ultimately, to one customer dealing with one member of our staff. The success of our brand and the success of that staff member are determined by training. 6 Keys is not only a valuable asset to any training program, it should be required reading for anyone who serves others. -- Jerry R. Manion, Chief Operating Officer, Best Western International, Inc.
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2 of 5 people found the following review helpful:
5.0 out of 5 stars
6 Keys to Achieving Success Through Customer Service,
By Rebecca (Arizona) - See all my reviews
This review is from: 6 Keys to Achieving Success through Customer Service (Paperback)
One of the best, most practical books on customer service I've ever read. A "must-read" for all managers and owners who want to excel in a competitive market.
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