AcomData PureDrive 500 GB USB 2.0/eSATA External Hard Drive PHD500USE-72

by Acomdata

Product Details

• Product Dimensions: 9.5 x 3.8 x 6.8 inches ; 1 pounds
• Shipping Weight: 3 pounds (View shipping rates and policies)
• Shipping: This item is also available for shipping to select countries outside the U.S.
• ASIN: B000XSDKP6
• Item model number: PDHD500USE-72
• Average Customer Review: 3.6 out of 5 stars  See all reviews (183 customer reviews)
• Date first available at Amazon.com: October 24, 2007

Product Description

Capacity: 500 GB

From the Manufacturer

	Hi-Speed USB 2.0 & eSATA External Hard Drives AcomData pureDrive is the perfect solution for those who want nothing more than pure, high-performance data storage. Conveniently store all of your tunes, your pics, your flicks--and all of your other digital files--in one compact, portable package.
	Features Hi-Speed USB 2.0 Transfer data at blazing speeds up to 480 Mbps. Compatible with USB 1.1. eSATA Transfer rates up to 1.5 Gbps. That's almost twice as fast as FireWire 800. Perfect solution for: high-end graphics; storing digital video, photos & music; desktop publishing; backups Vertical & Horizontal Adhesive rubber feet and slide-on stand included. Stackable Add even more storage without taking up more desktop space. On-Off Switch Turn the Drive on only when you need it and save electricity. Mac & Pc ready Works on both Mac and PC right out of the box . Security lock slot Physically secure your Drive to prevent theft (security lock not included). Near-Silent Operation The pureDrive dissipates heat so efficiently it doesn't need a fan.
	Product Sheet (includes full specifications) Download the full-color Product Sheet (PDF: 462 KB) User’s Guides Download The User's Guide (PDF: 925 KB) Frequently Asked Questions "What's faster, USB 2.0 or eSATA?" "Can I use a USB 1 connection with a USB 2.0 Drive?" For answers to these and other common questions about AcomData E5 Hard Drives, click here.
	Configurations Model No. Capacity Rotational Speed Cache (Buffer) Seek Time (Read, typical) Interface Transfer Rate PDHD160USE-72 160 GB 7200 RPM 8 MB 8.5 ms Hi-Speed USB 2.0: Up to 480 Mbps. Up to 12 Mbps if using a USB 1.1 port. eSATA: Up to 1.5 Gbps (1500 Mbps). PDHD250USE-72 250 GB 7200 RPM 8 MB 8.5 ms PDHD320USE-72 320 GB 7200 RPM 8 MB 8.5 ms PDHD400USE-72 400 GB 7200 RPM 8 MB 8.5 ms PDHD500USE-72 500 GB 7200 RPM 8 MB 8.5 ms PDHD750USE-72 750 GB 7200 RPM 16 MB 8.5 ms PDHD1000USE-72 1 TB 7200 RPM 16 MB 8.5 ms
	System Requirements
	Windows PCs Minimum 233 MHz processor • Windows Vista (Ultimate, Premium, Basic, Business and Enterprise) • Windows XP (Home, Pro, pro x64, Media Center and Tablet PC) • Windows 2000 • Windows ME • Windows 98SE Free USB 2.0 or USB 1.1 port OR a free eSATA port*	Mac G3, G4, G5 or Intel processor Mac OS 10.2 or later Free USB 2.0 or USB 1.1 port OR a free eSATA port*
	* eSATA cable not included.
	Easy Installation Installation involves nothing more than connecting the supplied USB 2.0 or an eSATA cable (not included), plugging in the power cord, and turning on the Drive. Simple. Easy. And just like the Drive itself--very fast. Users of Windows 98SE and 2000 (SP3 or earlier) will need to install the supplied USB 2.0 driver.
	Package Contents AcomData pureDrive Model 761 External Hard Drive Stand USB 2.0 cable (USB 1 compatible) AC adapter and power cord CD (Contains User's Guide and USB 2.0 driver for Win98SE and Win2000-pre SP4) Quick Start Guide Warranty Registration Card
	Warranty One year limited warranty

Product Description

500GB 7200RPM USB 2.0 eSATA External Hard Drive

Customer Reviews

Most Helpful Customer Reviews

76 of 80 people found the following review helpful:

1.0 out of 5 stars Failed in 1 month, non-existent customer support from AcomData, February 17, 2009

By 

Angela Clark (AZ USA) - See all my reviews

Amazon Verified Purchase

This review is from: AcomData PureDrive 1 TB USB 2.0/eSATA Desktop External Hard Drive PHD10000USE-72 (Personal Computers)

It's a cool looking quiet drive + it is priced reasonably. Also, while it was working with our Direct TV HD receiver, I was a happy customer. Then, after just 1 month, it died taking all our recorded shows & movies to the zone of "no return". The lights are still on, they even go from red to violet and then blue - yes, very entertaining and pretty ;), but the drive is unrecognizable. I bought a new eSATA cable, I rebooted my HD receiver numerous times, (not suspecting that a drive can possibly fail just after 1 month), I tested it on 2 different computers w XP OS & Vista + I used 2 different types of connections: USB and eSATA, but both computers failed to see the drive.

The worst part about this experience, (besides wasting money, energy & time) is non-existent AcomData's customer support.

Try calling [phone]. You have to press 1 for a technical support. Then every minute you will be prompted to press 1 again in order to continue to wait for the next agent, otherwise they automatically redirect you to their mailbox. You can't even turn on a speakerphone and do something else while waiting for somebody to show any signs of life at that company, because they want you to act as a monkey by pressing 1 as soon as you hear that their agents are busy helping other customers. Also, 2 times, after I had presses 1 ~ 5-6 times, while waiting for that mysterious customer support, I got disconnected. How more obvious can they be with this system? They could have put *do not disturb* banner on their web page & prerecorded a message, which would say: *we will try to make it very difficult for you to reach us, so hang up right now & thank you for understanding*. Email this company & see how long it will take them to respond, especially if you're requesting RMA number.

Very poor customer support, so you're taking a huge risk by buying any drives from them... If your drive breaks, it will take too much time & energy to get a replacement. I still haven't heard back from them & something tells me that it will take forever to receive a working product from them.

I would wait before buying anything else from this CA based company. I will stand by my 1-star review for now. I understand that sometimes things break, but when your product is under a warranty, I expect to have it replaced in a prompt manner.

If you decide to go forward with this purchase anyway, please back up everything you will be storing on this device.

77 of 84 people found the following review helpful:

2.0 out of 5 stars Died in three days, December 4, 2008

By 

Bertilak - See all my reviews

Amazon Verified Purchase

This review is from: AcomData PureDrive 1 TB USB 2.0/eSATA Desktop External Hard Drive PHD10000USE-72 (Personal Computers)

TO MAKE A SAD STORY SHORT:

This died on me in three days.

TO MAKE THE STORY LONGER:

Even the best electro/mechanical equipment does fail occasionally and early failures are usually some kind of manufacturing defect that may only affect a very small percentage of devices that come off the line. Once a device makes it past a week or so there is a good chance nothing is wrong with that particular sample. So, there is a really good chance that this failure is atypical.

TAKE A CHANCE?

If you want to take chance on this drive (and if you do, the odds are in your favor) consider the following:

1. Almost any drive you look at on Amazon, if there are more than a few reviews, you will see reports of failure.

2. This drive is reasonably priced so if you get a good one you are getting a good deal. Be sure to look over to the right hand side of the product page and pick the seller with the best deal. As of this writing it could be a difference of $20.

3. The drive is easy to install and use. For USB it is as easy as plugging in any USB device (memory stick, SD card).

4. The drive does support eSATA (first generation, 1.5 Gb/sec).

BUT FOR ME PERSONALLY:

Once bitten twice shy. So a two star review. Let those who have had better luck give it the five star reviews. Things will average out. This attitude did cost me as I replaced this unit with something more expensive in the hopes that it will be more reliable: LaCie 301442U d2 Quadra Hard Disk 1TB eSATA/FireWire800/FireWire400/USB 2.0 External Hard Drive (Aluminum).

I now have a review posted for the LaCie drive.

21 of 21 people found the following review helpful:

1.0 out of 5 stars stop working in less than 3 months, February 10, 2009

By 

G. U. "MAZE" - See all my reviews

This review is from: AcomData PureDrive 1 TB USB 2.0/eSATA Desktop External Hard Drive PHD10000USE-72 (Personal Computers)

I bought two of them from Amazon late November 2008 and used them as backup drives. They are all dead now.

Avoid this drive!

An update: sent an email to Acomdata support on their website and did not get a response after a few days. called their tech support at [phone] and got an RMA immediately.

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