Customer Reviews

Act! By Sage 2007 Multi-User

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1 star:		(3)

 

 

Our small business has been happily using Act for the past 5 years. Everything about the product was great until it was purchased by Sage recently. They have made software changes which are just plain stupid, and as a result this new version 9.0 is absolutely awful. The list of problems is too numerous to mention, but here is just a couple. Firstly, when used in multi-user mode, the software performance is terrible... it requires way too much RAM (for example, it requires at least 100MB of resource memory (thats not hard-drive memory... I am talking random access memory here!!). So consequently, it runs incredibly slowly (and our office has the latest state of the art high speed server and workstations!). Another extremely annoying thing is that you used to be able to write notes in Act directly into each customer contact. Now you have to open up a new window, and if you cut and paste a note from say an email or other program, it retains the original font. Which I find annoying, as there is no font painter or any useful tool. You literally have to reselect the entire note content, then manually change it to a generic font. There are loads of other changes made which entirely suck. Basically we have decided to can this software and get a new contact manager from elsewhere for our business. Stay away from Act! unless this company Sage first fixes all these problems.

I dont usually take the time to write reviews. This product does NOT even deserve 1 star. The older version was ok but these Morons at Sage software must be smoking weed all day. There are problems and stupidity to many to mention. I seriously hope that someone comes out with a new database management tool. I went back to my OLD version from 2004 whaic is superior to the new one in many ways.

My recomendation. Deloiver Pizza before you depend on act.

It actually deserves no stars. Our company, an American multinational corporation, bought the workgroup version of this product for one of our departments in Brazil and never received valid installation codes in order to make it work. After a 30 day trial and training of all our users, we had to stop all work because the reseller for Latin America didn't offer any help and the developer showed no interest in hearing our complaints. This treatment for a product paid in full 15 days before the expiration of the trial period. Be prepared to face tremendous problems if you need support. Our last opinion is: good product for your home, if you can actually receive it. Not adequate for corporations, judging by their horrendous customer service, the worst I saw in my entire professional life.