Part of the In Action Series. Presents 17 case studies of U.S, government and private institutions as well as a Russian steel production company. Each case provides the strategy, techniques and methodologies utilized to determine the specific needs of the target group in the organization. Includes a snapshot of needs assessment to introduce you to the case studies.
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Book Description
Editorial Reviews
About the Author
Jack J. Phillips is a world-renowned expert on measurement and evaluation and developer of the ROI process, a revolutionary process that provides bottom-line figures and accountability for all types of training, performance improvement, human resources, and technology programs.
He is the author or editor of more than 20 books and more than 100 articles. His expertise in measurement and evaluation is based on more than 27 years of corporate experience in five industries (aerospace, textiles, metals, construction materials, and banking). Phillips has served as training and development manager at two Fortune 500 firms, senior HR officer at two firms, president of a regional federal savings bank, and management professor at a major state university.
In 1992, Phillips founded Performance Resources Organization (PRO), an international consulting firm that provides comprehensive assessment, measurement, and evaluation services for organizations. In 1999, the Franklin Covey Company purchased PRO, and it is now known as the Jack Phillips Center for Research. Today it is an independent, leading provider of measurement and evaluation services to the global business community.
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1 of 2 people found the following review helpful:
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Phillips Comes Through,
By A Customer
This review is from: In Action: Conducting Needs Assessment (Conducting Needs Assessment Series) (Paperback)
Phillips always seems to provide a wonderful combination of practical application, real world experience, and tested theory; this book is no exception. Very helpful, both as a primary or adjunct course text.
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Inside This Book
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First Sentence:
For readers new to the topic, the following discussion provides an introduction to conducting needs assessment for HRD programs. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
analysis feedback form, task analysis document, new floor managers, evaluation research model, behavior engineering model, work behavior analysis, home office associates, task analysis worksheet, conceptual demonstration, immediate employees, affinity mapping, conducting needs, nontraining solutions, needs assessment results, team skills training, needs assessors, operation certification, needs assessment process, professional development committee, quality coordinator, customer service function, solution categories, nominal group technique, interest group members Key Phrases - Capitalized Phrases (CAPs): (learn more)
Conducting Needs Assessment, Customer Services, Phase One, Mailing Division, Community Service Representative, Phase Three, Reliance Electric Control Plant, United States, Diversity Advisory Board, Organizational Profile, Phase Two, San Francisco, Soviet Union, Eastern European, New York, Universal Card University, Malcolm Baldrige National Quality Award, Navran Associates, Promo Inc, New England, Round Two, Step Two, Universal Card Services, Americana Insurance Company, First-Line Floor Manager Training New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
For readers new to the topic, the following discussion provides an introduction to conducting needs assessment for HRD programs. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
analysis feedback form, task analysis document, new floor managers, evaluation research model, behavior engineering model, work behavior analysis, home office associates, task analysis worksheet, conceptual demonstration, immediate employees, affinity mapping, conducting needs, nontraining solutions, needs assessment results, team skills training, needs assessors, operation certification, needs assessment process, professional development committee, quality coordinator, customer service function, solution categories, nominal group technique, interest group members Key Phrases - Capitalized Phrases (CAPs): (learn more)
Conducting Needs Assessment, Customer Services, Phase One, Mailing Division, Community Service Representative, Phase Three, Reliance Electric Control Plant, United States, Diversity Advisory Board, Organizational Profile, Phase Two, San Francisco, Soviet Union, Eastern European, New York, Universal Card University, Malcolm Baldrige National Quality Award, Navran Associates, Promo Inc, New England, Round Two, Step Two, Universal Card Services, Americana Insurance Company, First-Line Floor Manager Training New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
Citations (learn more)
This book cites 13
books:
See all 13 books this book cites
- Performance Appraisal: Perspectives on a Quality Management Approach by Gary N. McLean in Back Matter
- Case Studies (British Association for Commercial & Industrial Education books) by Michael Stevens on page 164
- Naturalistic Inquiry by Yvonna S. Lincoln on page 198
- Human Resource Management by Ivancevich on page 296
- Human Resource Management by John Ivancevich on page 296
See all 13 books this book cites
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