How do you know that your HR or training department has accomplished its objectives? Using a training scorecard provides a structure for establishing, tracking, compiling, and communicating results. This volume presents case studies that best illustrate how to use and implement training scorecards.
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About the Author
Lynn Schimidt is the director of the Leadership Institute at Nextel Communications. She has 17 years of experience as a human and organization development professional in the fast-paced high-technology industry. In her current position she is responsible for succession management, identification and development of high-potential candidates, diversity and mentoring programs, and executive development. Schmidt also has had responsibility for performance consulting, management and employee training curricula, new employee integration, distance learning, instructional systems design, competency modeling, and employee satisfaction surveys.
Schmidt has extensive experience in the field of measurement and evaluation. She is certified in ROI evaluation and was president elect for the ROI Network. She currently serves on the ASTD ROI Network Advisory Committee. In 2002 she received the Jack and Patti Phillips ROI Practitioner of the Year Award. Schmidt authored a case study on evaluating soft-skills training for ASTD's In Action series book Measuring Learning and Performance. She has conducted several ROI/impact studies on programs such as change management, time management, performance management, and diversity awareness.
Schmidt has made presentations on measurement and evaluation at several conferences sponsored by the International Quality and Productivity Center, ASTD, and the ROI Network. She teaches both needs assessment and measurement and evaluation at Georgetown University. She serves as co-director of programs for the Metro D.C. ASTD chapter and was a member of the 2001 and 2002 ASTD program committees for the annual ASTD international conference. She holds a bachelor of science degree in business administration, a master's of business administration, and is pursuing a doctorate in human and organization development. Schimidt can be reached at lynn.schmidt@nextel.com or at 703-433-4524.
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1 of 1 people found the following review helpful:
5.0 out of 5 stars
A Winning Score for the Reader,
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This review is from: In Action: Implementing Training Scorecards (In Action Case Study Series) (Paperback)
This book is a Win for those in the HR and training profession on how to use the scoreboard methods in training. The chapter on the Value of Training Scorecards by Ms Schmidt is a must read. The case studies by those in the field are great examples of how to apply the concepts. This book should be in everyones reference book shelf. Jack Phillips and Lynn Schmidt are a great team in presenting concepts of ROI and value of training scorecards. Thanks to the editors and the contributors for providing this valuable resource. I have many years of experience in training and management development from postions in telecom and computers.
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Inside This Book
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First Sentence:
Webster's Unabridged Dictionary (1998) defines "score" as the record of points or strokes made by competitors in a game or match; the act of making or earning a point or points; a tally. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
training scorecard, development balanced scorecard, training attendees, scorecard methodology, kaizen events, percent proficiency, performance dashboard, demonstrate performance improvement, scorecard data, navigation team, full proficiency, evaluating training programs, development working group, training measurement, reaction questionnaire, participant days, strategy map, revenue difference, customer executives, learning leaders Key Phrases - Capitalized Phrases (CAPs): (learn more)
Saint Elizabeth Health Care, Caterpillar University, Develop Inspect, Jack Phillips, New York, United States, San Francisco, The Four Levels, Diff Target Actual, Harvard Business School Press, Santa Clara, Susumu Kubota, Business Intelligence, Donald Kirkpatrick, Translating Strategy, Count Mean, Materials Ability, Sprint's University of Excellence, Work Out New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
Webster's Unabridged Dictionary (1998) defines "score" as the record of points or strokes made by competitors in a game or match; the act of making or earning a point or points; a tally. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
training scorecard, development balanced scorecard, training attendees, scorecard methodology, kaizen events, percent proficiency, performance dashboard, demonstrate performance improvement, scorecard data, navigation team, full proficiency, evaluating training programs, development working group, training measurement, reaction questionnaire, participant days, strategy map, revenue difference, customer executives, learning leaders Key Phrases - Capitalized Phrases (CAPs): (learn more)
Saint Elizabeth Health Care, Caterpillar University, Develop Inspect, Jack Phillips, New York, United States, San Francisco, The Four Levels, Diff Target Actual, Harvard Business School Press, Santa Clara, Susumu Kubota, Business Intelligence, Donald Kirkpatrick, Translating Strategy, Count Mean, Materials Ability, Sprint's University of Excellence, Work Out New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
Citations (learn more)
This book cites 19
books:
See all 19 books this book cites
4
books
cite this book:
- Handbook of Training Evaluation and Measurement Methods, Third Edition (Improving Human Performance) by Jack J. Phillips PhD in Human Resource Management. on 7 pages
- Handbook of Training Evaluation and Measurement by Jack J. Phillips on 7 pages
- Evaluating Training Programs: The Four Levels (3rd Edition) by Donald L Kirkpatrick Ph.D. on 6 pages
- The Balanced Scorecard: Translating Strategy into Action by Robert S. Kaplan on 4 pages
- The Balanced Scorecard: Translating Strategy into Action by Harvard Business School Press on 4 pages
See all 19 books this book cites
- Make Training EValuation Work by Jack J. Phillips in Back Matter (1), and Back Matter (2)
- The ROI Fieldbook: Strategies for Implementing ROI in HR and Training (Improving Human Performance) by Patricia Phillips on page 6
- Return on Investment (ROI) Basics (ASTD Training Basics) by Patricia Pulliam Phillips in Back Matter
- The Leadership Scorecard: ROI for Leaders (Improving Human Performance) by Jack J. Phillips PhD in Human Resource Management. on page 30
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