This title presents numerous case studies on how to prove the dollar-for-dollar ROI and worth of training and development programs.
FREE Two-Day Shipping for Students. Learn more |
Book Description
Special Offers and Product Promotions
- Buy $50 in qualifying physical textbooks, get $5 in Amazon MP3 Credit. Here's how (restrictions apply)
Editorial Reviews
About the Author
Jack J. Phillips is a world-renowned expert on measurement and evaluation and developer of the ROI process, a revolutionary process that provides bottom-line figures and accountability for all types of training, performance improvement, human resources, and technology programs.
He is the author or editor of more than 20 books and more than 100 articles. His expertise in measurement and evaluation is based on more than 27 years of corporate experience in five industries (aerospace, textiles, metals, construction materials, and banking). Phillips has served as training and development manager at two Fortune 500 firms, senior HR officer at two firms, president of a regional federal savings bank, and management professor at a major state university.
In 1992, Phillips founded Performance Resources Organization (PRO), an international consulting firm that provides comprehensive assessment, measurement, and evaluation services for organizations. In 1999, the Franklin Covey Company purchased PRO, and it is now known as the Jack Phillips Center for Research. Today it is an independent, leading provider of measurement and evaluation services to the global business community.
Product Details
Would you like to update product info or give feedback on images?
|
Customer Reviews
|
Share your thoughts with other customers:
|
||||||||||||||||||||||
|
Most Helpful Customer Reviews
4 of 4 people found the following review helpful:
5.0 out of 5 stars
Practical case studies,
By boyd owens (Dubois PA) - See all my reviews
This review is from: In Action : Measuring Return on Investment, Volume 2 (Paperback)
This book presents a series of practical case studies on how businesses have proven that work force training pays for itself. The power of these methods are that they work, someone has used each of them successfully. The case studies represent a cross section of american businesses so it should be straight forward to find a method that works for your company. This is a good book for the manager that has to justify the training program in their department.
Share your thoughts with other customers: Create your own review
|
|
Inside This Book
(learn more)
First Sentence:
Although the interest in return-on-investment (ROI) has heightened and much progress has been made in understanding and calculating ROI, it is still an issue that challenges even the most sophisticated and progressive human resource development (HRD) departments. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
repair service clerk, workforce education program, phone interviewees, postprogram basis, management development intervention, control group arrangement, maintenance administrator, schedule attainment, percent proficiency, mailing machines, workforce transition, average outgoing quality, machining area, team ratings, data collection plan, nonsupervisory employees, loan growth, turnover reduction, negotiation training, advanced sales, internal complaints, turnover statistic Key Phrases - Capitalized Phrases (CAPs): (learn more)
Customer Centered Selling, Pitney Bowes, First Union, Measuring Return, Learning Institute, Commercial College, Performance Resources Organization, United States, Effective Negotiations, First University, Texas Instruments, Eastman Chemical Company, Zenger Miller, Adjusted Value, Commonwealth Edison, Leadership Skills Assessment, Advanced Sales Skills Program, Bell Atlantic Learning Center, Chris Smith, North Carolina, Otto Engineering, Ben Maffitt, Bob Merkle, Jim Gates, New York New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
Although the interest in return-on-investment (ROI) has heightened and much progress has been made in understanding and calculating ROI, it is still an issue that challenges even the most sophisticated and progressive human resource development (HRD) departments. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
repair service clerk, workforce education program, phone interviewees, postprogram basis, management development intervention, control group arrangement, maintenance administrator, schedule attainment, percent proficiency, mailing machines, workforce transition, average outgoing quality, machining area, team ratings, data collection plan, nonsupervisory employees, loan growth, turnover reduction, negotiation training, advanced sales, internal complaints, turnover statistic Key Phrases - Capitalized Phrases (CAPs): (learn more)
Customer Centered Selling, Pitney Bowes, First Union, Measuring Return, Learning Institute, Commercial College, Performance Resources Organization, United States, Effective Negotiations, First University, Texas Instruments, Eastman Chemical Company, Zenger Miller, Adjusted Value, Commonwealth Edison, Leadership Skills Assessment, Advanced Sales Skills Program, Bell Atlantic Learning Center, Chris Smith, North Carolina, Otto Engineering, Ben Maffitt, Bob Merkle, Jim Gates, New York New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
Citations (learn more)
This book cites 22
books:
See all 22 books this book cites
- Handbook of Training Evaluation and Measurement Methods, Third Edition (Improving Human Performance) by Jack J. Phillips PhD in Human Resource Management. on 6 pages
- Handbook of Training Evaluation and Measurement by Jack J. Phillips on 6 pages
- Accountability in Human Resource Management (Improving Human Performance) by Jack J. Phillips PhD in Human Resource Management. on 4 pages
- Evaluating Training Programs: The Four Levels (3rd Edition) by Donald L Kirkpatrick Ph.D. in Front Matter, page 15, and page 152
- Public Finance by J. Richard Aronson on page 140, and Back Matter
See all 22 books this book cites
Books on Related Topics
(learn more)
|
Tag this product(What's this?)Think of a tag as a keyword or label you consider is strongly related to this product.
Tags will help all customers organize and find favorite items. |
Sell a Digital Version of This Book in the Kindle Store
If you are a publisher or author and hold the digital rights to a book, you can sell a digital version of it in our Kindle Store.
Learn more
Customer Discussions
|
This product's forum
Active discussions in related forums
Search Customer Discussions
|
Related forums
|
