Customer Reviews

Add-On Selling: How to Squeeze Every Last Ounce of Sales Potential From Your Calls

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I never thought add-on-selling might be easy as that. Think about it: First, turn to the clients real problem and fix it. Then, build the mental bridge for your customer (that seems to be the critical part: don't push, just make it appear the result of a coincidental telephone-talk). Then, present offer and benefit. Then close. Jim Domanski works his readers through this 4-step-process in every single one of his 13 typical add-on-situations. Plus lots of job-aids that really help you get things together. Good stuff!

This book provided me with instant results. Mr. Domanski really boils the Add-On sales process Down. I and my team refer back often to this book. Just get it and it will instill you or your sales team with not only the tools but the confidence needed to ask for the business.

Bu reading this book and others i transformed my call center in a Profit center passing from 100 dollars sale a month to 20000 usd, (i had to implement of course others things to do so) but the four step sales approach is a must do! This guy is a true Seller, its a "how to sale book". Go for it!

You may not have heard of this Canadian telesales expert, but you should. He is one of the businessbyphone.com authors and I received this and two other books in a clear out set from them. What a bargain! Not only does he cover add-on, cross-sell, upselling on the phone, he has sections for converting inquiries, cancellations, complaints, customer service calls into sales. His approaches are just as useful face to face. A no nonsense straightforward easy read, this is a library keeper. His section on getting leads and referrals is bang on the money. Check out www.businessbyphone.com (This is treasure house for telesales answers