Customer Reviews

Adesso Concierge Floor Lamp, Steel

5 star:		(0)
4 star:		(1)
3 star:		(0)
2 star:		(0)
1 star:		(1)

 

 

The lamp arrived in a box that was completely trashed. When I took the parts out, the shade was ripped and the glass table had a scratch. I decided to live with the scratch on the table but I needed a new shade. I called the company, left a message since nobody picked up the phone. I waited for a week for their reply, and then I decided to call amazon. Amazon responded right away and they were willing to set up a pick up from my house. As soon as I hung up the phone from amazon Adesso representative called, apologized for the inconvenience and promised to send me a new shade right away.I decided to cancel the pick up from amazon, for the shake of avoiding a return. A week went by and I received a glass table instead of a lamp shade. I call them back and they apologized again, and they told me that someone messed up in their warehouse, but not to worry they will send a new one by the end of the week. Another week went by and I received nothing. I call them back, and the lady on the phone told me, that she is not sure why I did not get it. I asked her to check and call me back. She called me in a half an hour and she said: "sorry, but we do not have that lamp shade in our warehouse, so I can't send you another one!" Needless to say I felt like an idiot trying to make it work and it was clear from the beginning that it wouldn't. Thankfully amazon accepted the lamp back and refunded my money. After this experience, all I have to say is that I will not buy from this company again. They use the cheapest materials to package fragile items, and they have terrible customer service. Their designs are attractive but their quality is something that is left to be desired!

The lamp was as described. The only problem was a damaged shade, which was replaced by the supplier.