About the Author
James R. Evans is Professor of Quantitative Analysis and Operations Management, and Director of the Total Quality Management Center in the College of Business Administration at the University of Cincinnati. He received BSIE and MSIE degrees from Purdue, and a Ph.D. in Industrial and Systems Engineering at the Georgia Institute of Technology. Professor Evans has published over 70 refereed journal articles and many conference proceedings papers, and is author or co-author of over a dozen books in the areas of quality management and control, management science, operations management, creative thinking, and mathematics.<br> <br> He serves on several editorial boards of research journals and is a Fellow in and was 1997-98 President of the Decision Sciences Institute. He has also been active in the Institute for Operations Research and Management Science and the Institute of Industrial Engineers, having served as Cincinnati Chapter President and national Director of the Operations Research Division.<br> <br> Professor Evans has done applied operations research for several companies, was a finalist in the INFORMS Franz Edelman Competition, and schedules umpires for The American Baseball League. He has served as an Examiner and Senior Examiner for the Malcolm Baldrige National Quality Award from 1994 through 1999; judge for the Ohio Manufacturer's Association Case Studies in Team Excellence Competition since 1996; and Chair of the Seasongood Innovation Awards for the City of Cincinnati in 1997-1998.
William M. Lindsay is a Professor of Management at Northern Kentucky University. He received a BSIE from the Georgia Institute of Technology, MS in Engineering from the University of Cincinnati, and an MBA and Ph.D from Georgia State University. He has authored numerous articles in quality management, business strategy, and distance education. In addition to co-authoring six editions of The Management and Control of Quality, he is the co-author of the text, Total Quality and Organization Development. He served as an Examiner for the Malcolm Baldrige National Quality Award from 1999 through 2002; judge for the Kentucky Quality Award since 2000; and was a judge for the Seasongood Innovation Awards for the City of Cincinnati in 1997-1999. He is a senior member and past President of the Cincinnati Chapter of the Institute of Industrial Engineers, and is a member of the American Society for Quality (ASQ), among other professional organizations. His teaching experience includes quality management, project management, operations management, organizational theory and development, and business strategy. His research interests include applications of quality management to service and manufacturing operations, performance management, project management, employee involvement, and distance education.
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