Between coordinating meetings, making travel arrangements, and running the phone lines, being a professional administrative assistant requires an astonishing and varied range of skills involving interpersonal communication, written presentations, and organizational ability. Written in a down-to-earth style, "Administrative Assistant's and Secretary's Handbook" provides readers with information on subjects including record keeping, telephone usage, office machines, mail, business letters, and computer software skills.Now in its third edition, the book has been completely revised with expanded coverage of topics including electronic records management, interpersonal and communication skills, troubleshooting computer problems, time and stress management, customer service, event planning, web conferencing, math for office professionals, office management and supervision, transcription, and much more. Comprehensive and completely up-to-date, this is the book every administrative professional should own.
The Administrative Assistant's and Secretary's Handbook
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Book Description
Editorial Reviews
Review
"A handbook full of essential information for administrative assistants and secretaries." --Reference and Research News
"Provides easy access to a wealth of practical and useful information... comprehensive scope... [a] useful reference tool." --American Reference Books Annual
"An excellent handbook for office reference." --Bookwatch
Review
“A handbook full of essential information for administrative assistants and secretaries.” --Reference and Research News
“Provides easy access to a wealth of practical and useful information… comprehensive scope… [a] useful reference tool." --American Reference Books Annual
“An excellent handbook for office reference.” --Bookwatch
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Most Helpful Customer Reviews
40 of 44 people found the following review helpful:
5.0 out of 5 stars
This has been such a help,
By "whitepoodle" (NY, NY) - See all my reviews
This review is from: The Administrative Assistant's and Secretary's Handbook (Hardcover)
I just started a job as a secretary and my boss was no help in ttraining. I was lost. A friend recommended this book and it has been a lifesaver!! It has all the details and hints. After a couple of weeks, I looked like a pro. If you are a boss, buy this book and make it part of your training. If you are a secretary like me, buy it and hide it in the drawer and next time you're stumped, I bet you find the answer here.
26 of 28 people found the following review helpful:
5.0 out of 5 stars
Good for Small Business,
This review is from: The Administrative Assistant's and Secretary's Handbook (Hardcover)
We run a small business and this book turned out to be a great resource for making us look like a big business. The best sections include standard letter addressing, punctuation, and title addressing.
15 of 16 people found the following review helpful:
3.0 out of 5 stars
Administrative Assistant & Secretary Handbook,
By RT "RT" (USA) - See all my reviews
This review is from: Administrative Assistant's and Secretary's Handbook (Administrative Assistant's & Secretary's Handbook) (Hardcover)
Overall not bad. I ordered the book because I discovered general clerical tasks such as envelope & letter formats, answering phones, taking messages were not common knowledge to highschool graduates. This book gave our receptionist who had no office/clerical training good guidlines to follow. The computer section is outdated.
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Inside This Book
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Key Phrases - Statistically Improbable Phrases (SIPs):
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mail services and shipping, shot reprinted, basic checking account, basic data flow, special function keys Key Phrases - Capitalized Phrases (CAPs): (learn more)
Microsoft Corporation, Microsoft Word, United States, Microsoft Outlook, World Wide Web, Express Mail, Jennifer Wauson, Postal Service, Priority Mail, Microsoft Windows, Texas Ohio, First-Class Mail, New Jersey, Start Menu, Netscape Navigator, Madam Ambassador, Lotus Notes, Adobe Acrobat, Control Panel, Recycle Bin, Slide View, Safe Mode, Darlene Price, Disk Cleanup, Puerto Rico Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Surprise Me!
mail services and shipping, shot reprinted, basic checking account, basic data flow, special function keys Key Phrases - Capitalized Phrases (CAPs): (learn more)
Microsoft Corporation, Microsoft Word, United States, Microsoft Outlook, World Wide Web, Express Mail, Jennifer Wauson, Postal Service, Priority Mail, Microsoft Windows, Texas Ohio, First-Class Mail, New Jersey, Start Menu, Netscape Navigator, Madam Ambassador, Lotus Notes, Adobe Acrobat, Control Panel, Recycle Bin, Slide View, Safe Mode, Darlene Price, Disk Cleanup, Puerto Rico Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Surprise Me!
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