Customer Reviews

Adobe Acrobat Standard 9 Upgrade [OLD VERSION]

5 star:		(13)
4 star:		(5)
3 star:		(4)
2 star:		(2)
1 star:		(4)

 

 

The upgrade requirements aren't mentioned here, but according to Adobe's website you can upgrade "from Acrobat 6.x, 7.x or 8.x Standard".

The license allows an additional install on a laptop or home computer, provided you don't use that copy at the same time as the main install. From the license: "... the primary user of the Computer on which the Software is installed ('Primary User') may install a second copy of the Software for his or her exclusive use on either a portable Computer or a Computer located at his or her home, provided that the Software on the portable or home Computer is not used at the same time as the Software on the primary Computer ..."

The product requires activation, which includes sending license information to Adobe.

According to Adobe's website, it is OK to move the software between computers you own, but you need to manually deactivate the software on the old computer before the move. You can launch deactivation using the Help/Deactivate menu item. (You may need to wait a minute or two after Acrobat starts before this menu item appears.)

Acrobat Standard 9 works mostly OK on Windows 7 (actually the print dialog box is a little buggy...it pops up in the background with a generic icon), however, most of the functionality I want is just included in OSX as part of the operating system. All I do is print to .pdf, add post-it notes to pdf files, and sometimes extract and insert pages. I don't know why I need to pay $90 per Windows machine for this functionality. Adobe has made .pdf the industry standard (my bank statements come in this format, among others), and they should provide a more affordable option for people to do basic, consumer-grade manipulation. More of a Reader-Plus, than a Pro-Minus

Like all of my previous Adobe products, this one performs every bit a good as I expect them to. My only complaint is that I was required to buy it in the first place. I was perfectly happy with v.8 and I do not upgrade every time a publisher wants to make more money. But I had to replace my old laptop and I had installed v.8 on the maximum allowable 2 computers (desktop and laptop). I tried to buy a license for a third computer and was told they do not do that and my only recourse was to purchase the new version. While I like the product I do not like being strong-armed to buy new versions when I don't relly need or want to.

I own three license copies of Acrobat 9 Pro and have had countless problems with it trying to determine which SN is on which machine. It used to be an easy task just going to the Help and About menu. They have apparently removed this feature.

After spending 4 hours on tech support and being lied to by 3 different techs, I was finally advised there is no solution. The tech that told me there was no solution admitted that the second one lied to me. I then called sales and they told me I could convert to volume licensing and get a refund on the individual copies. I asked 3 times about the refund and was assured that would work. I went ahead and purchased the volume licensing for 3 licenses and the sales rep transferred me over to another division for my refund on the original 3. After a long time on hold and lots of confusion, 30 minutes later I was told no, it would not work, no refund. Calls back to sales produced no response and I had to call back 3 times. This all cost me at least 6 hours of work and now I have been charged for 6 licenses.

I have owned a computer since 1981 and the current Acrobat tech support is the most unhelpful, rude, uninformed and robot like I have ever dealt with. They are just reading scripts and have a very poor command of English. This is the poorest experience with tech support I have ever had.

This company gets a resounding "F".

Ed Bideau
Chanute, Kansas

I purchased this product as an upgrade to Acrobat 7.0 Professional. What an improvement! The main function I was looking for was the ability to create fillable PDF documents. This program makes that process very user-friendly. It's a matter of a few clicks and you're done. I'd highly recommend this upgrade.

Not a bad update. I needed the update for the Outlook 2007 pdf conversions. My version 7 didn't work with Outlook. Overall, I'm happy with the product. I still like to use PaperPort to combine PDF and other formats - much easier.

I went from version 6 to 9 in one jump. I like the interface better, much cleaner. Have had no problems and it loads all of the more recently created PDF's without squaking at me about newer features. Not an essential upgrade for me but glad i did it.

Only a basic user, primarily use the scan documents & convert from Word & Outlook features. I seldom create a new Acrobat Document.

When selecting the scan feature I encountered a problem with scanning when selecting the Black & White document feature.
The resultant scan developed as a negative copy, the charactors were desplayed white & the background all black.

When I contacted Adobe technical support via e-mail their response was to refere me to how to use the scan feature and nothing about my stated problem. Again I requesting help and never heard back form them.

So my review is that Acrobat Standard 9 upgrade is not as usefull to me as was my old acrobat 7.

I had read a number of complaints about Adobe, but I just expereienced firsthand their unbelievably bad customer service. I have the Acrobat 8 standard, and everything worked fine. Then Adobe pushed out an urgent update, and the adobe pdf printer now fails. A contact to their customer service contact just returns a "free support for your product has expired" email. Unfathomable - they push an update that breaks their product, and they won't even respond to a request for help. I've sold my Adobe stock, and will look hard for alternatives to Adobe from now on.

My wife has a laptop from a previous job that was given to her when she left several years ago. Her older acrobat stopped working recently and I bought the latest upgrade for her on a CD and installed it just before she left on a long trip, since she needed to make PDF files from web pages while she was gone. The install process detected the earlier version of acrobat and made me uninstall it, then continue the installation. I had two CDs on hand of earlier versions from other laptops (now dead) for which I had purchased acrobat, and I was surprised that it never asked for a CD of an earlier version, but at the end it worked and I thought all was well because it had detected the previous version.

When she got to her destination and tried to run acrobat, it said it wasn't registered and she needed the CD from a prior version to finish the installation. Of course she didn't have the CD with her. I called customer service and explained the situation, asking if there was a way she could call in and they could activate it over the phone by giving her an answer to a challenge question. They said yes. However, when she called, they claimed that they couldn't find a record that it had ever been installed legally on that computer (even though she had been a senior manager and knew that the company had been careful to use only licensed copies of all software). So they wouldn't allow the upgrade to be activated, and my wife was not able to work on her trip.

In my view, they should have given us the benefit of the doubt, but they believed their records were infallible.