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Adobe Photoshop Extended CS5 Student and Teacher Edition [Mac]

by Adobe See the Amazon Page for this brand
Mac OS X
3.9 out of 5 stars  See all reviews (51 customer reviews)


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Adobe Student & Teacher Edition Eligibility Criteria
This software is for use by students and educators meeting the eligibility criteria. See additional policy details here.
There is a newer version of this item:
Adobe Student & Teacher Edition Creative Cloud [Digital Membership] Adobe Student & Teacher Edition Creative Cloud [Digital Membership] 3.2 out of 5 stars (10)
$29.99
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Product Features

  • Adobe Photoshop CS5 Extended is the ultimate solution for advanced digital imaging.
  • Delivering all the capabilities of Photoshop CS5 plus breakthrough tools that let you create and edit 3D and motion-based content.
  • Go beyond traditional image editing by bringing 3D elements to your 2D artwork directly within your favorite digital imaging application.
  • Digital imaging application which now offers an easy on-ramp to 3D image creation.
  • Explore new creative possibilities with breakthrough tools that enable you to select, adjust, paint,
  • Accelerate your workflow with fast performance on 64-bit hardware systems, smoother interactions thanks to GPU acceleration, and dozens of time-savers throughout the application.
  • Access your assets in the context of what you're working on by using the customizable Adobe Mini Bridge panel in Photoshop.
  • Adobe Photoshop CS5 Extended is the ultimate solution for advanced digital imaging, delivering all the capabilities of
  • Adobe Photoshop CS5 Extended is the ultimate solution for advanced digital imaging, delivering all the capabilities of Photoshop CS5 plus breakthrough tools that let you create and edit 3D and motion-based content.
  • And access your assets in the context of what you're working on by using the customizable Adobe Mini Bridge panel in Photoshop.
  • Easily manage media with more flexible batch renaming, and access your assets in the context of what you're working on by using the customizable Adobe Mini Bridge panel in Photoshop.
  • Easily manage media with more flexible batch renaming.
  • Explore new creative possibilities with breakthrough tools that enable you to select, adjust, paint, and recompose images with tremendous precision and freedom.
  • Go beyond traditional image editing by bringing 3D elements to your 2D artwork directly within your favorite digital imaging application, which now offers an easy on-ramp to 3D image creation.
  • Photoshop CS5 plus breakthrough tools that let you create and edit 3D and motion-based content.
Please note: Adobe Student & Teacher Edition products are for students and educators only. If you (or the person you are buying the product for) are a student or educator, you may use any Adobe Student Edition product; however, Adobe limits use to only one product per student, which is why Amazon.com customers may only purchase one copy of each product. Additionally, you may not sell this product on Amazon Marketplace.

System Requirements

  • Platform:   Mac OS X
  • Media: DVD-ROM
  • Item Quantity: 1

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Product Details

  • Product Dimensions: 8 x 7 x 1.5 inches
  • Shipping Weight: 7.2 ounces
  • Shipping: This item is also available for shipping to select countries outside the U.S.
  • ASIN: B003D8ZBY6
  • Item model number: 65050129
  • Date first available at Amazon.com: April 12, 2010
  • Average Customer Review: 3.9 out of 5 stars  See all reviews (51 customer reviews)
  • Amazon Best Sellers Rank: #3,113 in Software (See Top 100 in Software)

Product Description

Amazon.com

Adobe Photoshop CS5 Extended software helps you create the ultimate images for print, the web, and video. Enjoy all the state-of-the-art editing, compositing, and painting capabilities in industry-standard Photoshop CS5, and experience fast performance thanks to cross-platform 64-bit support. Also create 3D extrusions for logos, artwork, and motion graphics; edit 3D objects with advanced tools; and create and enhance motion-based content.


Photoshop CS5 and Photoshop CS5 Extended provide unparalleled editing and enhancement control with powerful new selection-refinement tools that produce superior results with complex subjects and state-of-the-art noise removal, sharpening, and raw-image processing with Adobe Camera Raw 6. Click to enlarge.

Create powerful images with the professional standard

3D extrusions
Easily explore new creative directions: Create 3D logos and artwork with Adobe Repoussé technology. Twist, rotate, extrude, bevel, and inflate these designs, and then apply rich materials like chrome, glass, and cork.

Advanced 3D editing capabilities
Push your creative boundaries with powerful 3D editing tools--even paint directly on 3D objects. Add 3D objects to your designs and create amazing composites. Illuminate your scene with real lighting, and animate your objects.

Motion content editing
Paint, add text, and clone over multiple frames of an imported video sequence using your favorite Photoshop tools.

Easy access to core editing power
Get just the tools you need--exactly when you need them--when performing common editing activities. Adjustments and Masks panels guide you in making precise edits.

Extraordinary creative tools
Achieve realistic painting effects with the ability to mix colors on canvas and create natural brushstrokes. Merge multiple exposures into stunning high dynamic range (HDR) images. Move, remove, warp, or stretch any image element.

State-of-the-art photography
Easily merge multiple exposures to extend the dynamic range with more power, precision, and fidelity than ever before. Convert to black-and-white in new ways. And use Dodge, Burn, and Sponge tools that intelligently preserve color and tone details.

Image analysis
Use measurement and counting tools to extract quantitative information from images. Record and export data for further analysis. Import DICOM files as frames or as a volume to directly analyze and edit your image data.

Industry-leading raw image processing
Enjoy superior results when you convert raw images with the Camera Raw 6 plug-in, which offers support for over 275 camera models plus nondestructive editing so you can experiment without harming your original photo.

Automated compositing tools
Easily create a single image from a series of shots that have different focal points, smoothly blending color and shading and extending your depth of field. And take advantage of accurate, automatic layer alignment.

Efficient media management
Manage your media visually with Adobe Bridge CS5 software. Enjoy more flexible batch renaming plus the ability to access files in the context of your work using the customizable Adobe Mini Bridge panel.

Powerful printing options
Get outstanding prints in less time with automation, scripting, and a print dialog box that's easier to navigate.

Broad file format support
Import and export hundreds of file formats, including PSD, AI, PDF, NEF, CRW, TIFF, BMP, Cineon, JPEG, JPEG2000, FXG, OpenEXR, PNG, Targa, DICOM, OBJ, KMZ, Collada, U3D, 3DS (import only), 3G, FLC, MOV, AVI, DV Stream, Image Sequence, MPEG-4, and FLV.

Extensibility
Personalize Photoshop and extend its capabilities. Use developer-created custom panels to accomplish specific tasks. Visit the Adobe Photoshop Marketplace for third-party plug-ins and resources. And check out Adobe Community Help for tips and tricks.

Adobe Photoshop Lightroom integration
Enjoy tight integration with Adobe Photoshop Lightroom software (sold separately), easily moving files from Lightroom to Photoshop CS5 to create HDR images, panoramas, and multilayered Photoshop documents. Roundtrip your files back to Lightroom.

The Edge Detection and Decontaminate Colors features help you make highly precise selections of complex subjects quickly and easily, enabling faster, more accurate compositing of multiple images. Click to enlarge.

Magically remove unwanted detail in your photographs with Content-Aware Fill. In this example, the boat has been removed from the photo by making a rough selection around the subject (left) and then filling the area with the Content Aware option selected in the Fill dialog box. Click to enlarge.

With new tone-mapping and alignment technologies, sophisticated controls, and an updated dialog box, HDR Pro helps you to produce a variety of creative outcomes from a single set of source files. Click to enlarge.

Recreate the look of your favorite film with the new Grain feature. Left: Original photo. Right: After grain has been applied.

The Adobe Camera Raw 6 plug-in includes new features for better sharpening, adding grain, removing noise, and producing creative vignette effects. Click to enlarge.

You can use Puppet Warp to interactively reposition, reshape, and transform key objects in your photos. In this example, rose photos, like the one above, were twisted and layered to form a wreath and the letters in the center of the composition (left).

Top new features of Photoshop CS5 and Photoshop CS5 Extended

Intelligent selection technology
Photoshop CS5 takes the time and frustration out of making precise image selections and masks, providing you a faster way to extract subjects from their backgrounds and create realistic composites. New intelligent selection technology offers better edge detection and faster, more accurate masking results of complex subjects, like hair. Automatic color decontamination helps you eliminate background color around the edges of a selection, resulting in more seamless compositions when placing extracted subjects on new backgrounds.

Experienced Photoshop users know that the best
selections are created by constantly adapting the selection technique for differences in the subject's edges--one method for hair and another for the edge of a building. With Photoshop CS5, you can produce highly accurate masks and selections faster and more simply than before with a set of new adaptive selection-edge modification controls. Smart Radius automatically matches the best selection approach with the subject's changing edge characteristics, and the extra view modes assist you in previewing the quality of your selections. The Refine Radius and Erase Refinements tools customize your masks and selections as you make them. These tools, in combination with the color decontamination settings, help eliminate any residual background color from around the edges of your selections.

Content‐Aware Fill
One of the most exciting new features in Photoshop CS5 is the remarkable ability to remove an image element and magically replace it with details that match the lighting, tone, and noise of the surrounding area so that it looks like the content never existed. Now, you can make substantial changes to photo composition quickly and easily, as even large complex subjects can be seamlessly erased.

You can use Content-Aware Fill with the Spot Healing Brush or as an option of the Fill feature to replace content in an active selection. Selecting the Content-Aware setting with the Spot Healing brush changes the way the tool fills in the areas you paint. This retouching approach is designed to account more fully for the structure and detail of the image elements that surround the painted area, providing a near-invisible result when removing unwanted objects. Alternatively, you can select the object to be removed, and then replace the area with synthesized details from the area surrounding the selection, simply by using the Content-Aware option in the Fill dialog box.

HDR Pro for creativity and precision with the next generation of high dynamic range imaging
With just a few clicks, you can go beyond the capture capabilities of your camera by combining multiple exposures into a single high dynamic range (HDR) photo that preserves the full tonal range of a scene with high contrast. Photoshop CS5 introduces HDR Pro for more control over the HDR merging process and greater adjustment power over the mapping of tones and the styling of HDR output, resulting in images that range from photorealistic to highly surreal.

HDR Pro offers extended controls, an enhanced dialog box, and improved image processing. New algorithms enable more accurate alignment of source files and automatically deghost any problem areas that occur when trying to merge source photos where subjects have moved during capture. You can even select a source file to be used as the sole reference for any ghosted areas or allow the feature to do this automatically for you.

New tone-mapping tools and adjustment controls give you the power to implement your own HDR vision, producing photos that range in style from fully textured images of high-contrast scenes to wildly hyper-realistic creations. Save your favorite styles as presets and apply them to multiple groups of source files to provide a common look and feel to your HDR photos. And for times when you don't have multiple source files, create the look of an HDR-processed image from a single photo with the new HDR Toning feature that allows you to mimic the tone-mapping results traditionally achieved in high dynamic range photos.

Together with the existing Photomerge feature (which allows for image stitching), the exposure-merging capabilities of HDR Pro can add up to high-bit-depth, 360-degree panoramas ideal for composite photography, video, and beyond.

The Auto Stack Panorama/HDR files option in Adobe Bridge CS5 and the new panelized Mini Bridge groups source files together into stacks for quicker creation of HDR images in Photoshop CS5. You can even start the creation of an HDR file by choosing Tools > Merge To HDR from the Mini Bridge panel inside Photoshop.

State-of-the-art raw-image processing
The Adobe Camera Raw 6 plug-in, which ships with Photoshop CS5, now supports more than 275 camera models as it continues to provide you with the industry-leading conversion of raw files. In addition, the utility provides advanced, nondestructive image editing and enhancement for raw files, as well as for other standard formats, including JPEG and TIFF. Now you can remove noise, achieve better quality sharpening, and creatively apply new styles of vignettes and film-like grain.

You can now shoot at higher ISO settings with confidence, because the updated controls in the Adobe Camera Raw 6 plug-in remove the noise common in such high-ISO images (as well as in photos captured with long exposures and pictures from consumer cameras) while still preserving excellent color and detail.

New controls for adding grain and additional post-crop vignetting settings join many creative options already available in this utility, such as the Adjustment Brush and the Graduated Filter. For the first time, you can add grain-like texture to photos as part of your nondestructive editing workflow. Adjust amount, size, and roughness of grain to easily give composites a more natural, seamless appearance by matching levels of grain across all source images--or simply use the feature to make a digital photo look more organic or film-like.

Updated post-crop vignetting options offer more creative control over the corner darkening and lightening process, and your favorite vignette effects can be saved as presets for quick application across multiple files.

Upgraded sharpening options produce clearer photos with fewer artifacts while providing better control over key details, especially when working with high-resolution pictures produced by multi-megapixel cameras.

Extraordinary painting effects
With a new Mixer Brush, a Bristle Tips feature, and a new mechanism for blending colors, Photoshop CS5 redefines the way you paint. You can take advantage of more natural and realistic painting effects, making it easy to take your imagery and designs in new artistic directions.

The Mixer Brush lets you define multiple colors on a single tip, and then mix and blend them with the underlying hues on your canvas, achieving creative results that rival traditional painting media. When starting with a photo original, you can use a dry, empty brush to blend the existing colors while at the same time adding a painterly effect to the image. Mixer Brush settings provide extensive control over the wetness of the canvas colors, the load rate that determines amount of paint loaded on the brush, the mixing rate between brush and canvas colors, and whether the brush is refilled, cleaned, or both after each painting stroke.

In conjunction with these new mixing features, Photoshop CS5 incorporates unprecedented control over stroke characteristics of its painting tools with Bristle Tips. Bristle Qualities define key bristle properties such as shape, length, stiffness, thickness, angle, and spacing, which affect how the color is laid on the image as you paint.

The Bristle Brush Preview feature provides a visual representation of these changes, and you can save your tip configurations for future use, allowing you to build a customized collection of Bristle Tips to experiment with when using Photoshop brush tools.

Puppet Warp
Puppet Warp gives you more freedom when pushing and pulling elements within an image. The feature lets you recompose an image to make it more appealing, or to fit a specific layout, by allowing the precise repositioning of any element within a Photoshop document, or selection, by simply clicking and dragging. After you reposition an object, Photoshop adjusts the rest of the image to account for the shifted pixels.

After choosing Edit > Puppet Warp, click on your image to drop pins establishing anchor points where you want image parts not to move, and handles that you can use for warping. Then drag any of the pins to reposition the picture elements. Use Puppet Warp to swing a raised arm to a person's side, warp and stretch text to create new effects, or reposition intrusive objects in a photo to create a more pleasing composition.

Automated lens correction
The Lens Correction features in Photoshop CS5 create better quality captures by removing or correcting the three most common lens-based errors: geometric distortion, chromatic aberration, and vignetting. This means you can use a wider range of lenses with the confidence of producing images of the highest quality. With the aid of the Adobe Lens Profile Creator (available separately as a free download from labs.adobe.com) you can produce custom profiles characterizing the optical aberrations of your camera lenses. When installed and selected in the Lens Correction filter in Photoshop CS5, the profile automatically removes or corrects the three types of distortion.

Use the extrusion settings and controls in the Repoussé dialog box to quickly style your 3D model. Click to enlarge.

Quickly add drama and realism to your models with interactive control of scene lighting (right), material selection (left), and the creation of shadows (above) with the new Shadow Catcher feature. Click to enlarge.

The controls in the 3D section of the Preferences dialog box (above) allows you to fine-tune the rendering system in Photoshop to achieve the best 3D design experience.

The Lens Correction feature located in the Photoshop CS5 Lens Correction filter provides camera- and lens-specific correction for three of the most common lens-related aberrations.

Black & White Technique action both converts and tints color photos to produce sophisticated monochrome images.

The Lens Correction filter in Photoshop CS5 is redesigned to include manual adjustment controls under the Custom tab, and settings for locating and applying custom Lens Correction Profiles (LCP files) under a new Auto Correction tab. Installed profiles that match your camera and lens combination are used to apply precise distortion corrections to your photos. Suitable profiles can be located easily based on the EXIF data automatically recorded with the image, and if a suitable profile is not present in the Lens Correction filter, then with a single click within the dialog box, you can search online for the correct profile to meet your needs.

Individual error types can be selected in the filter's settings, as can options for handling any transparent areas that surround the corrected image.

Easy 3D extrusions with Adobe Repoussé (Photoshop CS5 Extended only)
Repoussé is an ancient metalworking technique for embossing artwork on the surface of metals such as gold, silver, copper, tin, and bronze. Photoshop Extended offers a powerful new feature, inspired by this traditional technique, for creating eye-catching 3D artwork.

Use Adobe Repoussé to easily convert 2D artwork into 3D objects and then create depth by altering the extrusion properties of the 3D model. Easily extrude text to create logos and 3D artwork for use in websites, video frames, or layouts.

Starting with a text layer, a path, a selection, or a layer mask, you can convert the content to 3D with the Create New 3D Object section of the 3D panel. After the conversion is complete, you can alter the look of your 3D model by manipulating its key extrusion properties--depth, scale, bend, shear, inflate, or twist--in the Repoussé dialog box.

In addition to manipulating these properties, you can inflate the front or back of the extrusion and/or apply a custom bevel. Sections of objects (internal subpaths) can also be inflated by creating a selection first and then adjusting the Internal Constraints settings in the Repoussé dialog box. The 3D Axis widget allows on canvas rotation of the of the model

Enhanced 3D realism and rich materials (Photoshop CS5 Extended only)
Bring your 3D creations to life with the materials that ship with Photoshop CS5 Extended. You can select materials from the library of included presets, download additional materials by choosing 3D > Browse 3D Content, create your own, or even edit existing materials to customize them for your needs (in the materials section of the 3D panel). Test a variety of looks for your 3D models and extruded designs by adding different materials or textures to their surfaces. Materials that feature reflection or refraction properties can be rendered with the new Adobe Ray Tracer engine. The Repoussé dialog box, and the Materials section of the 3D panel, both contain options for applying a single material to all surfaces—as well as choosing different treatments--for individual sections and surfaces of your models

Use the 3D Material Drop tool and the Material Load tool to easily load a material and drop it into different meshes, allowing you to sample and apply materials interactively. New overlay controls provide instant feedback about where specific materials and meshes are located in your model, and the updated 3D axis widget now works with lights and cameras as well as 3D objects.

With the Shadow Catcher feature, you can now easily generate a shadow on the ground plane of a scene, and then adjust how the shadow interacts with image content of other layers by altering its opacity and its softness. To further enhance realism, you can use an HDR image to light your scene, or re-create traditional depth-of-field effects in your rendered scene by adjusting the zone of sharpness with the new Distance and Blur controls.

Better 3D performance and workflow (Photoshop CS5 Extended only)
Take advantage of better performance and immediate rendering feedback thanks to the improved Adobe Ray Tracer (ART) engine in Photoshop CS5 Extended. ART 2.0 brings substantial improvements in performance when you interact with and edit 3D models. ART 2.0 progressively renders 3D scenes with an option to re-render after a pause, or even perform selective renderings, all while providing more immediate feedback and dramatically reducing the time it takes to preview key areas in high quality.

You also get faster previews and more responsive interaction thanks to changes made in the OpenGL engine, which now fast-tracks the delivery of complex 3D geometry to the video card. Overall workflow performance has been optimized with improved import, interaction speeds, and better merging of 3D objects into a single scene. To aid with fine-tuning and adjustment of these performance features, there is a new 3D section in Preferences.

User-inspired productivity enhancements
Photoshop CS5 helps boost productivity and creativity throughout the editing workflow with dozens of enhancements inspired by Photoshop users.

Streamlined creative reviews through integration with Adobe CS Review
Collaborate with colleagues and seek client comment quickly and easily with Adobe CS Review, a new CS Live online service* designed to simplify and accelerate the design review process.

With CS Review, you can avoid the hassles of large email attachments, logon problems with FTP servers, and time-consuming next-day air deliveries usually associated with client reviews by instead initiating a secure, shared review. Comments are displayed in near-real time and in context, providing convenient feedback on your images and designs. You can access the CS Review service from within Photoshop CS5.

Faster performance with cross-platform native 64-bit support
Tight deadlines and large file sizes make performance a high priority for many Photoshop users. Photoshop CS5 and Photoshop CS5 Extended deliver cross-platform 64-bit support, allowing you to perform day-to-day imaging tasks up to 10 times faster. Video and photo professionals, especially, benefit from the extra performance, as gains are even greater if you regularly work with very large files, where processing can be up to ten times faster when you take advantage of higher addressable RAM amounts--limited only by what your hardware accommodates.

To help you tweak the performance of your setup, Photoshop CS5 lets you adjust history, tile, and cache controls in combination.

Greater access to key resources via flexible custom panels
Photoshop CS5 offers easy ways to integrate and extend your workspace with customized panels. With the aid of the Configurator 2.0 panel utility (available separately as a download from labs.adobe.com) you can produce your own panels, bringing together your most used tools and menu selections and incorporating your favorite web feeds or video tutorials.

Stay connected to the greater Photoshop community and all facets of your digital life directly from within Photoshop CS5 by using panels you create or those produced and distributed by other users. You can access anything that lives on the web--favorite blogs, video content, even your email--with these integrated panels. You can even expand content beyond a panel's standard viewing area when you need a magnified view.

Easier interface management with Live Workspaces and Workspace Switcher
Creating dedicated, task-specific workspaces that mimic your individual workflow increases productivity and efficiency by hiding the features you don't use and exposing the ones you do. New Live Workspaces auto-save any changes you make to a task-specific workspace, so that if you switch to a different workspace and then back again during an editing session, your panels remain exactly where you left them. The number of entries displayed in the collapsible Workspace Switcher can be altered, and the position of each workspace can be rearranged. This provides quicker navigation between frequently used setups.

Superior black-and-white conversion
Photoshop CS5 continues to support the tradition of producing finely crafted monochrome photos with the inclusion of new ways to explore an endless variety of black-and-white looks. You can use the integrated Lab Black & White Technique action, located in the Default Actions group of the Actions panel, for an easy and interactive way to convert color images. Create gorgeous HDR black-and-whites with greater ease and speed by taking advantage of the new and updated features in HDR Pro. Take your monochrome creations in new directions with conversion presets in the Black & White panel.

Product Description

Adobe Photoshop CS5 Extended software is the ultimate solution for advanced digital imaging, featuring breakthrough tools that let you create and edit 3D and motion-based content. Keep pushing creative boundaries with world-class 2D and 3D design. Use powerful new selection, painting, and warping capabilities to create standout images. Get just the right look for web pages and graphics. Easily select intricate image elements for placing in layout. Create 3D artwork for logos and buttons. Create and enhance 3D and motion-based content and export still images for all your projects. Work fast with cross-platform 64-bit support, and create stunning HDR images for video backdrops.Adobe Photoshop CS5 Extended helps you create the ultimate images for print, the web, and video. Enjoy state-of-the-art editing, compositing, and painting capabilities, along with unparalleled integration with other CS5 software, enabling you to work effortlessly in a consistent, unified environment that delivers superior efficiencies.Create 3D extrusions for logos, artwork, and motion graphics. Edit 3D objects with advanced tools. Use powerful new selection, painting, and warping capabilities to create standout images. Create and enhance motion-based content and prepare still images for all your projects. Create stunning HDR images for video backdrops. Design cutting-edge looks for interactive web content and experiences.


Customer Questions & Answers

Customer Reviews

3.9 out of 5 stars
(51)
3.9 out of 5 stars
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Most Helpful Customer Reviews
61 of 61 people found the following review helpful
Platform for Display:Mac
Length: 0:59 Mins
Photoshop has for a long time been the top-of-the-line photo editing program on both PCs and Macs. We had a student version on an old iMac back when my wife and I were in college, but when I upgraded to a Macbook Pro I picked up Elements (first Elements 6 and now 8) instead of full-blown Photoshop. It seemed to do everything I could imagine wanting to do with photos and more.

I never imagined you could do what you can with the latest version of Photoshop, though. If you've ever thought about upgrading to the full version of Photoshop, now would be the time, especially if you are a student and can get the student price, or if you can get the upgrade price. Some of the features on this new version are nothing short of astonishing.

First of all, it can do all the usual adjusting and layering and touch up and effects, and seems to do them better than ever. It appears to be quite stable, and very fast, possibly owing to the new 64-bit support on CS5. I've been working with Photoshop CS5 Extended every day for a few weeks (on a Macbook Pro, OS 10.6.3, 28GHz, 4GB Ram) and haven't had any problems or glitches. It installed without a hitch and runs nicely. No slow downs, no hangups, no crashing.

One thing I like is that when you open another program in Mac, the photoshop tools and utilities windows hide out of the way until you go back into it. Final Cut doesn't do that, for example, which means that if I'm working on Final Cut I need to move my windows out of the way to get at other things, or use Spaces and set my apps on different spaces windows in order to be productive.
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80 of 85 people found the following review helpful
1.0 out of 5 stars Adobe Outsources Verification September 19, 2010
By ovando
Platform for Display:Mac|Verified Purchase
WARNING! Adobe out-sources its academic verification process for products like Photoshop to a privately held, six-employee company in Wisconsin that has terrible customer service and cannot be reached by telephone. If you purchase academic software from Adobe, be prepared for a long wait to receive the serial number required to use your software. And forget about contacting Adobe if you fail to receive the numbers. They will not help you.
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23 of 23 people found the following review helpful
5.0 out of 5 stars Must have student verification to install June 16, 2010
Platform for Display:Mac|Verified Purchase
Great product, quick delivery from Amazon. Just make sure you have the student verification materials to send to Adobe so they will send you the activation numbers you need to install this program. It is usually a jpeg of your student's college ID or a tuition bill or both if the ID does not have a date on it which I believe is often. Our college student had all the documentation she needed and had no problem.
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19 of 20 people found the following review helpful
1.0 out of 5 stars Great software - horrible customer service November 6, 2010
Platform for Display:Mac|Verified Purchase
It took more than 2 weeks to get my software code so that I could install the program, including multiple calls and emails to Adobe's customer service. Very dissatisfied with Adobe's process - if identification is required, then it should be approved up front so that the customer doesn't have to spend hours tracking down their authorization code.
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The manufacturer commented on the review below
9 of 9 people found the following review helpful
2.0 out of 5 stars No Adobe Customer Service March 20, 2011
Platform for Display:Mac|Verified Purchase
I purchased this product for my high school junior to use to develop her photography editing skills. I saw there was a criterion that had to be met to verify that this product was to be used by a student. Not a problem, I thought, I have a homeschool student. When I received my order there was a big warning sign on the box that said if we didn't qualify proof as an enrolled high school student (in a public or private school), college student or teacher then don't open the box. The product was not returnable otherwise. I didn't think that Adobe would block my homeschooler from using the product, but called their customer service before I opened the box to make sure we qualified. The customer service rep at Adobe began walking me through the steps to see if she qualified. Then he found out that I bought the product through Amazon rather than directly from them. He suggested that I send back the product to Amazon then buy directly from them to obtain an easier track to my answers. When I questioned the sense of that, he told me to use an e-mail through their website for people who purchase from "other means" to ask my question. There was NO phone number, only an e-mail form to fill out. The form said to fill out the form including the serial number (inside the box). I explained that I was hesitant to open the box because I wasn't sure my daughter would qualify. This was 3 weeks ago. I e-mailed twice and have gotten no response. I can't call because I didn't buy directly from Adobe. I still have an unopened box and a very disappointed student eager to learn this program. Amazon shouldn't sell a product that takes such a toll on the end user. I felt I was being punished for buying through Amazon.
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The manufacturer commented on this review (What's this?)
Jeffrey Tranberry saysMarch 21, 2011
Hi Dianne,

Sorry you had difficulty with the process. The info given by support to return and purchase from Adobe should never happen. I'd appreciate you contacting me directly with your case # by emailing at jtranber at adobe dot com so I can have your case followed up on by our EDU program manager.

Customers should establish whether they qualify prior to purchase by visiting the Adobe website at: http://www.adobe.com/education/purchasing/qualify.html

Proof of Eligibility for Homeschooled students and their teachers:
- Dated copy of a letter of intent to homeschool*
- Current membership ID to a homeschool association (for example, the Home School Legal Defense Association)*
- Dated proof of purchase of curriculum for the current academic school year*

* Documents dated within the last six months are considered current.

If you do not have any of the documents referenced above, you would not be eligible and would recommend you don't open the box and return it.

If you do have the documents, open the box and follow the directions inside to submit your documents and the product code which is also included inside the box.

If you have additional questions, contact me directly at jtranber at adobe dot com and I will make sure you are taken care of.

Jeff Tranberry
Adobe Systems, Product Manager, Customer Advocacy - Digital Imaging
The manufacturer commented on the review below
8 of 8 people found the following review helpful
By sue
Platform for Display:Mac
It was extremely difficult to get the serial number. I purchased the software from Amazon because it was $10 less than the Adobe site. I sent a valid ID that was issued in July 2010 for the fall semester. I recieved a notice that the date was not acceptable because it didnt have a start/end time period. I then sent the letter of acceptance from the school that indicated I had been accepted to the program for fall 2010. It was rejected also, they wanted more evidence. I called Adobe who said they couldnt help because the software was purchased from a retailer. They suggested I return the software and re-purchase from them. I couldnt return the software because I had to open it to get the information on how to get the serial number. In the end, I finally got the serial number but that was after much stress and time. If you are in college and have one ID that is issued and meant to last for the full 4 years you will need to submit more. At least if you buy from Adobe, they wont send you the product until after the verification process.
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The manufacturer commented on this review (What's this?)
Jeffrey Tranberry saysJanuary 21, 2011
Hi Sue,

I'm sorry that you had difficulty. The support agent should never have asked you to return the product and buy directly from us. I will be following up on this issue. Please contact me directly so I can follow up with you directly - jtranber at adobe dot com

Regards,

Jeffrey Tranberry
Adobe Systems, Product Manager, Customer Advocacy - Digital Imaging
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