Customer Reviews

Advanced Facilitation Strategies: Tools and Techniques to Master Difficult Situations

5 star:		(2)
4 star:		(1)
3 star:		(0)
2 star:		(0)
1 star:		(0)

 

 

After working in an organization comprised of 240 high performance teams and facilitating thousands of team activities, I was looking for something that would help address those issues that went beyond the normal facilitation efforts. This book offers strategies for approaching teams that seem to be going nowhere. They are the best techniques I have ever seen. Ingrid Bens has captured the art of dealing with difficult team issues and individual behaviors. She has placed her many effective tools & techniques in an understandable order that categorizes almost every situation I have encountered. I recommend this book to anyone who wants to master the art of expert facilitation and learn what to do in those challenging team situations.

Mark Vilbert

Human Resources Specialist, Employee Development

The Boeing Co.

When you're facilitating there are so many situations that come up in groups and sessions and while some books talk through techniques and processes, this book tackles some of the trickier situations. There are sample scripts and responses - what to do, what not to do (Which i found most helpful!) and details about what's possibly going on behind the behaviour or situation. I read a few pages and put skills into practice the next day. It's a great addition to my other books/refs and I've used it as a 'help, what will I do when...' resource.

very user friendly and insightful supporting reference into facilitating effective skills and tools of specific consulting processes