122 of 129 people found the following review helpful:
2.0 out of 5 stars
One HUGE drawback., October 28, 2006
One very important warning: This bed can ONLY be inflated after the pump has been plugged into a wall outlet and fully charged OR immediately if the pump is plugged into a car cigarette lighter with the provided adapter. It CAN NOT be inflated immediately when plugged into a wall outlet. The normal charge time is 12 hrs, but the initial charge time is 24 hrs. Thus, if you want to use it in your home, you MUST either still inflate it using a car cigarette lighter or wait 12-24 hrs before inflating it.
I've never before seen any chargable appliance that won't work immediately when plugged into a wall outlet. I have no idea why it will work immediately plugged into a car but not plugged into a wall outlet. Seems like a limitation of the wall AC adapter.
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39 of 40 people found the following review helpful:
3.0 out of 5 stars
Comfortable, but issues with the pump, June 9, 2006
I got this product, and took it out on a weekend camping trip almost immediately. I was able to inflate it using the pump and the charger outlet in my car without an issue, and the mattress was VERY comfortable - better than any I'd used in the past.
The next weekend, I went to inflate it as a guest bed in my home, and found that it cannot take a direct AC power source - it must charge first. I then left the pump to charge for 24 hours, and it *still* would not hold enough juice to inflate the bed. It turns out my room mate had the same pump, and when I charged hers, it had the same issue.
The mattress itself is wonderful, and provides a good night's sleep. However, the pump only seems to work on a DC (Car adapter) power source, and I can't seem to find a 3rd Party AC pump that will work with it.
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57 of 64 people found the following review helpful:
1.0 out of 5 stars
Beware this Product AND Amazon Returns Policy!, June 1, 2006
This item is described as an "all terrain" air mattress, yet my parents' plushly carpeted living room floor proved too rugged for it, and it failed to hold air after just one night of use over the Christmas holidays.
A slip of paper inside the Aerobed box says very hysterically, "If this product fails to function, do not return it to its place of purchase! Instead, call our customer service number at" blah blah blah. Which I did, only to be told, "Oh, if you bought it from Amazon, you need to contact them about the problem." What?
To my dismay, I discovered Amazon's return policy does not allow for monetary refunds on opened goods. After arguing about this for several minutes on the telephone with Amazon's India-based customer service representative, I reluctantly agreed to accept a replacement bed. I had no use for this new bed until five months later, when I again visited the harsh climate of my parents' living room.
With high hopes and in the face of extreme weather conditions, such as a comfortably oscillating fan, I aired up the replacement all-terrain bed, added bedclothes, and hopped in for a good night's rest. The Aerobed held air for an astonishing 45 minutes before deflating.
I want to get my MONEY BACK, and, honestly, if the people at Amazon had to spend five nights on my parents' hideously uncomfortable twin hideabed because of a defective product sold by their company, they would be completely on my side in this matter. Understandably, I do not want to take a THIRD chance on getting a defective replacement Aerobed.
There is no visible reason why these two Aerobeds failed to function. We followed all the instructions. The bed inflated beautifully. It was only the STAYING inflated part that was lacking. And my husband and I are not 300-pound jumbos. We're very average-sized people who simply wanted a few restful nights on an inflatable mattress that bills itself as being very rugged. Instead, we alternated between one of us sleeping on the aforementioned hideabed from h*ll and the other sleeping in a sleeping bag on the floor. That might be all right when you're 8, but we're approximately 40 years beyond that.
If you do decide to buy this bed, DO NOT BUY IT FROM AMAZON!! Buy it from an actual bricks-and-mortar store, where you can return it for actual greenbacks in your actual palm (or, you know, a credit to your debit card). Until Amazon revises its outdated returns policy, I will never again purchase anything other than a book from them. It's just way too chancy. I'm out 80 bucks plus chiropractic bills. Live and learn.
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