Sam Flax is an authorized service center and sells all its chair and furniture products fully-assembled with full 12-year manufacturer warranty. Don't settle for re-built or pre-owned, partially or ready-to-assemble products. We ship our products brand new and fully assembled. Available from Sam Flax at the lowest price of any authorized dealer, guaranteed. Warranty: 12-year, 3-shift warranty - Like all Herman Miller products, the Aeron chair is durable for long-term performance and value. As a statement of our confidence in its quality, the Aeron chair is covered by the Herman Miller Warranty-a straightforward promise that we stand behind that quality 100 percent. The 12-year, 3-shift warranty covers all standard elements and includes labor on all warranty work. This model features an adjustable PostureFit support, Base/Frame Finish - titanium with smoke frame, hard caster black yoke carpet, pellicle classic zinc - 3V01.