419 of 424 people found the following review helpful
5.0 out of 5 stars Aeron Chair is Wonderful...with Caveats
I understand why the Aeron gets mixed reviews for comfort, and have come to peace with this. For years, I have sat in my company's Aerons, for hours at a time, and loved them. They were comfortable and I wanted one. So, I bought one. I brought it home, sat in it, and within 10 minutes my legs were tingling and after an hour my back and legs were aching. I tried the chair...
Published on June 20, 2008 by Bookworm
96 of 97 people found the following review helpful
3.0 out of 5 stars Very good chair but not perfect
Pros: (#1) Posturefit provides excellent lower back support. (#2) *Full* warranty for 12 years makes it a good, long term investment. (#3) Excellent range of adjustments & features. Forward tilt makes reaching for the keyboard & mouse comfortable & ergonomic. (#4) Well-designed arm pads. I can move the arm pads out of the way when I don't need them by lowering them all...
Published on January 17, 2009 by Manish Kumar
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419 of 424 people found the following review helpful
5.0 out of 5 stars Aeron Chair is Wonderful...with Caveats,
The Caveat: If the Herman Miller sizing chart shows you to be an A/B or B/C - in other words, capable of using a B or C sized seat in my case, watch out. While you might normally think this means that you could 'theoretically' fit in either seat, what it really means is you have a borderline condition and you need to dig deeper. The B sized seat was painful for me, even though the chart implied I would be comfortable with that size. On the front of the Aeron seat, below the mesh, is a foam crescent-shaped insert. If you get the wrong sized seat (for your actual needs, not for what the chart says), the foam crescent applies a LOT of pressure on the exact wrong part of your thighs. I found the pressure from the B sized seat crescent to be absolutely intolerable. Fortunately, my local retailer let me swap the chair out.
The C size seat adds about 1.5 inches to the seat depth (the distance from the front edge to the rear edge) and, on me, that extra distance moves the crescent forward enough to shift the pressure point to a part of my leg that is less sensitive. I now have no pain in my legs. The point to all this? Use the sizing chart as a basic guide, but if you plan to buy an Aeron, you need to sit in the chair first and size it up for yourself, especially if you are between sizes.
Here is a point on the lumbar support vs. the Posturefit unit. The lumbar support is just a block of rubberish plastic pressing against your back. It works, but if you put it in the wrong place, it will be a pain. The Posturefit unit is more refined and allows a degree of tuning that the lumbar unit does not. However, either can be painful if set incorrectly for your needs. Set correctly, each contributes to your posture.
In conclusion, the Aeron is well-built, really cool and expensive. However, if you get the wrong size - even if Herman Miller thinks the size is a good fit - it will be a pain and you will hate it - absolutely hate it! Remember that these are chairs, not feather beds. Don't build up a false expectation - driven by excessive marketing hype - that sitting in the chair will be some orgasmic experience. Whenever you sit, your skin, muscles, nerves and bones experience pressure. Until Herman Miller repeals physics, pressure = potential discomfort. The Aeron reduces but does not magically eliminate the potential for discomfort. For me, it took 2 chairs and a lot of research and knob twisting to get an acceptable (but not perfect) level of comfort. Take care in your selection!
96 of 97 people found the following review helpful
3.0 out of 5 stars Very good chair but not perfect,
Cons: (#1) Doesn't provide much upper back support. (#2) With the correct chair size, pellicle mesh & hard plastic frame are good but still not as comfortable as memory foam. (#3) The chair is susceptible to defects and breaking down. When my new chair arrived from an authorized dealer, the locking mechanism for forward tilt was faulty.
Other thoughts: (1)Given pro #2 and con #3, buy from an authorized dealer. Warranty is a big part in justifying the cost. Chances are that at some point the chair will need repair and without warranty the individual parts are very expensive! (2) Try the chair in person for at least 30 minutes to find the size best for you. (3) Herman Miller has a semi-annual sale after Thanksgiving & in June that is 15% off for their products like the Aeron.
115 of 122 people found the following review helpful
4.0 out of 5 stars Good but take care on sizing, options,
The Aeron is a good design in my view. But when you're picking out a chair bear in mind the following:
1. Aeron is based on the principle of a rocking chair. The back does recline slightly as you rock back (that is to say, the angle between back and seat increases as you rock back) and that's ergonomically sound as far as sitting in the chair is concerned, but for a desktop computer user it will lower you quite a bit relative to the screen especially since the pivot is close to the front of the seat. The good news is that back support stays very consistent because the back and the seat keep touching each other through the movement. The other models are basically recliners; the seat pan slides slightly forward but does not go down, while the back lowers, so you stay more level with the computer. Downside is that lower back support on recliners weakens as you recline because the pan and back separate a bit. You will in my view retain slightly better posture in a reclined position in the Aeron than you will reclined in other chairs.
2. Particularly concerned about lower back support? Aeron's PostureFit and their standard lumbar are both better than the competition in my view. PostureFit is good for an upright sitter but a bit uncomfortable though when reclining. The standard lumbar is uncomfortable set in its standard position; lower it all the way and it is does what I feel it should do.
3. Because of the mesh, Aeron is not particularly well shaped around the upper back. Next to the Humanscale Freedom or Mirra, upper back support is questionable; next to the Leap or Liberty, Aeron's upper back support feels almost non-existent. Humanscale's Liberty, also a mesh chair, solves this problem by creating a curve similar to the Leap by way of sewing three panels of mesh together side-by-side in vertical strips, much in the way a nice pair of bike shorts or tights would work, instead of using a single panel that can't really be properly tailored.
4. Sizing is really important. In my view, the Aeron's adjustability does not allow for enough different body types and also Aeron sizing runs "small"; size C kicks in for most people above average height. Also on the Aeron, you cannot adjust seat pan depth, while you can on the other models. So you have to have it right to start with. Someone with short legs and a long torso is going to be in particularly deep trouble on the Aeron, as you have to go with the deep-seated C size in order to get a reasonably high back. Aeron's B size has a back that in my view is much too short given the size of the chair. And you cannot adjust the arms on the Aeron laterally; you can pivot them but you can't actually slide them into a narrower setting as you can on the Leap. Another reason to make sure you're getting the correct size. (HM fixed this particular issue on the Mirra; let's hope they issue an update for Aeron).
5. Mesh selection is also really important. There are a number of new fabric options on Aeron which are much firmer and frankly in my view more comfortable than the original pellicle. Also, I wonder about how durable the pellicle is; it seems to me to be rather like asking for trouble. If the pellicle feels too much like lawn furniture or dumps you into the mechanism underneath the seat pan, you might want to consider the denser, tweedier looking fabrics such as "wave."
As I say I ended up with a used high-back Leap. The Humanscale Freedom is meant for a very small person; the Liberty's arms are even less adjustable than Aeron; I was concerned about the durability of the Mirra's plastic back, even though it is ergonomically excellent, and the Mirra's seat pan is quite small; and the new Leap is slightly smaller than the old Leap high-back (though much better than the old Leap standard back) and has cheap and nasty padding on the arms, thinner padding on the back and not as good a support in the lower back, although to be fair it also has substantially nicer padding on the seat pan than the original. Overall I would say that either the new or used Leap is capable of fitting the widest range of people in a single chair. Humanscale Liberty is an outstanding choice if you don't mind the rather wide fixed spacing of the arms.
Overall, getting a "commercial quality" chair is worth it. Compared to Office Depot and Staples self-assembly, the chairs from HM, Steelcase, Knoll, Humanscale etc. are more durable overall, they're much more comfortable and adjustable, they look better, warranty protection is better, they're more repairable, and they're pretty much all American made.
54 of 59 people found the following review helpful
5.0 out of 5 stars Amazing chair,
Regarding the bad review here, I suspect the reviewer didn't put in the time to figure out the best settings or -- worse -- keeps the chair too high and didn't get a foot rest. You can't have your feet dangling in the air, that'll mess you up no matter which chair you sit in!
There are many good chairs now competing with the Aeron, some of them cheaper, but at least for me there's no doubt it's so worth it.
36 of 41 people found the following review helpful
5.0 out of 5 stars I love my Aeron - quite surprised by the reviews,
One last point. The Aeron comes in 3 sizes - small, regular, large. (If you feel behind the curve in the seat back - between the mesh and plastic - you should feel 1, 2 or 3 bumps indicating the sizes small to large). The right size is critical to comfort. Go to the Herman Miller website to see the range of heights and weights that are best for each size chair.
Aeron - cool but may not be best for everyone.
17 of 18 people found the following review helpful
5.0 out of 5 stars Make sure you have the correct size,
When I first received my Aeron chair I thought it looked cool but it felt terrible. The seat was way too deep and front edge of the chair was digging into the back of my leg. I found my feet were going numb and my back was aching after a few hours.
After a couple months I had an ergonomic review of my workstation (thanks goodness my company offers that). It turns out that my chair was way too big. I'm 5'0" and I was in the largest chair they offer (c). The small chair was ordered for me and I love it.
Our ergonomic lady spent some time helping me get the chair adjusted just right and I've not had any trouble with my legs or back for the last 7 years.
This chair is pricey and not the easiest to adjust, but one thing is for sure...considering that I've spent over 12,000 hours of comfort in this chair (40 hrs X 52weeks X 7yrs) the price and the time it took to adjust the chair is negligible.
I'm currently shopping for one for my home office.
13 of 13 people found the following review helpful
4.0 out of 5 stars Expensive, but nice chair,
Amazon Verified Purchase(What's this?)
This review is from: Aeron Chair by Herman Miller - Highly Adjustable Graphite Frame - with PostureFit - Carbon Classic (Medium) (Kitchen)Very comfortable chair, aesthetically pleasing, and solidly built. Can adjust multiple settings - seat height, armrests height/position, lumbar (PostureFit) support, recline resistance, seat tilt). Easy to assemble - comes with all required tools (basically, all you have to do is attach the back to the base via 4 screws, and connect the cable that adjusts the PostureFit support - takes maybe 15 minutes or so). Make sure the chair is properly adjusted - I've read other reviews from people complaining that the circulation to their thighs was cut off by this chair, and I think this would only happen if they have the chair height too high and their feet are dangling.
Major con is the price - this chair is expensive. Herman Miller occasionally runs sales - they just had a 15 percent off pre-Christmas sale, which represents a significant chunk of change on an $800+ item. It may be worthwhile to wait for one of these sales before purchasing this chair.
If you can find one, I would definitely recommend finding a retail store that has this chair and trying it out before purchasing, for a number of reasons: 1) Did I mention the price? It's a lot of money, and probably a pain to return/exchange, if that's even possible, so try it before you buy. 2) The Aeron chairs come in three different sizes (A/B/C), and from other reviews and my own person observation of the medium (B) size, they run on the small side. My wife and I are both 5'6", and we fit fine in the medium, but that might not be the case for someone a little taller. 3) There are closely related Aeron chairs, most notably the version with lumbar support instead of PostureFit that runs slightly cheaper: Aeron(R) Chair Highly Adjustable Model with Graphite Frame Classic Carbon with Lumbar Support Size C. This chair has a horizontal lumbar support rather than the butterfly-shaped PostureFit support. I found the horizontal lumbar support uncomfortable - it felt like a not-very-well-padded horizontal bar digging into my back through the mesh - but other reviewers prefer it over the PostureFit, so it's best to try it out on your own.
28 of 32 people found the following review helpful
1.0 out of 5 stars Not the chair for me,
I couldn't wait to sit in it. The floor model seemed fine on my back so I was good to go, right?
Not exactly. I adjusted the chair according to the instructions and video and settled in. Truth be told, it wasn't exactly comfortable, but my shoulder felt great in it.
Then after about 30 min, my legs began to tingle and go slightly numb. I tried re-adjusting the chair although it was already adjusted correctly. Nothing helped and it began to get painful where the lump on the end dug into my thighs. Finally I had to get out of the chair as it had become very uncomfortable. What was worse was that the semi-numbness and weakness in my legs lasted for 3 days.
I knew I couldn't sit in it again and I called Herman Miller to see if they had any advice. They confirmed that I had adjusted the chair correctly and acknowledged that "some people do have that problem with the Aeron....everyone's body is different."
Now for the clincher; "we have a no return policy." Any advice? "Yes, you could try one of our other chairs!"
OK, so I just paid $900, waited a month, have weakened legs, the company acknowledges that their chair does that to some people, they won't take it back, and they want me to buy a different Herman Miller chair!
Fortunately, the store where I purchased it first offered a store credit and then after firmness on my part offered a full refund if none of the other Herman Miller chairs in the store were acceptable. One felt "sort" of OK, but after my experience with the Aeron and my desire to not get stuck with a chair that the manufacturer wouldn't stand behind I decided to pass.
Clearly this chair works for many people. Just make sure that you aren't one of the ones that it is problematic for...I now know that there are lots of those folks out there as well and Herman Miller won't care about your problem.
16 of 17 people found the following review helpful
5.0 out of 5 stars Outstanding Chair,
UPDATE: After two months, I am still very happy. I bought a Leap chair, which made me appreciate the Aeron even more (I'm returning the Leap). The Leap is basically a very adjustable Office Depot desk chair - feels cheap and flimsy compared to the Aeron. And I was never able to get the back support as nice as the Posture Fit. Sitting down in the Aeron (to me) is like climbing into a sports car - not soft and cushy, but very high performance. I think I may exchange the chair for the size C version for more leg support (I'm 6'1"). I think the people experiencing leg problems have their chair set too high and have their legs dangling over the side rather than resting properly on the floor.
True, this chair is a .com icon, but it's the best I've tried. Still recommended!
15 of 16 people found the following review helpful
5.0 out of 5 stars Excellent Chair,
I also spend quite a bit of time in front of the computer at home, so last year purchased another Aeron for my home office. Shortly after, I got a second chair for my wife (to promote domestic tranquility). We selected a size B for her, based on her height.
Seat height, back support and arm rest height are all adjustable. The back support is adequate in my office chair and is much improved in the newer model I have at home. I have been able to adjust the seat to fit my posture, work position and to be compatible with my desk height and keyboard position.
It may not be right for everyone (seeing the comments below) so try it first since it is moderatly expensive for an office chair. After living with an Aeron chair for hundreds of hours of "seat time" I recommend it.
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Aeron Chair by Herman Miller - Highly Adjustable Graphite Frame - with PostureFit - Carbon Classic (Medium) by Herman Miller