Most Helpful Customer Reviews
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62 of 75 people found the following review helpful:
2.0 out of 5 stars
Do NOT buy from Home Office Solutions, December 10, 2007
The Aeron chair is not a bad chair, we found that it makes you sit in one position which they consider ergonomic. The problem is, most people that sit all day tend to move around in their chair and the aeron is not easily adjusted. Sure there are lots of knobs and adjustments, it just takes a degree in chair design to be able to operate them! There are many newer designed chairs that focus on natural movement and auto adjusting to the user. I recommend checking out the Liberty or Freedom chairs. The Ergohuman is really nice and costs half the price of the Aeron.
Whatever you do, find a place to try out the chairs first! We bought a pair of Aerons from Home Office Solutions and they surreptitiously charged us $150 to return them. I disagreed with this charge but their supposedly "satisfaction guaranteed" service manager argued with me and said he will go out of business, that 'intelligent' people will check their returns page (nicely hidden) ect... However, I phoned in my orders and this was never disclosed to me, wasn't in any of my email communication or on my receipts. Only when I called to return the Aerons did they casually mention this fee. Their website touts the 100% free shipping, 100% refundable if not satisfied but watch out for those shady junk fees! They were also verrrry slow to issue the refund. 2 weeks went by after the chairs were returned and I had to call the service department who said they were "backlogged". Avoid doing business with HomeOfficeSolutions.com or any of their 3 online businesses (yep they are all one company): OfficeDesigns.com or UltimateBackstore.com
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1 of 1 people found the following review helpful:
5.0 out of 5 stars
Comfortable, high quality chair, worth the price, July 13, 2010
I'm a little late posting this review (item purchased about seven months ago), but I wanted to use the chair for a good while before posting a review.
There are three sizes of this chair, each purportedly designed for people of different heights. I bought the large, even though I am 5'7" (I like a deep seat). I tried the smaller sizes in a retail location and found the seat back of the medium version slightly too shallow for me, and the small version very shallow. This is something you really need to "test drive" before purchasing.
I was having back problems (I spend many hours daily in front of the PC); I was using an old-fashioned wooden swivel desk chair (originally purchased from Pottery Barn, and passed on to me) after my desk chair broke. Progressively, my back got worse and worse. So, I deemed it was time to get a new chair.
Most of the chairs I examined at Staples, Office Depot, etc. were either uncomfortable or cheap (e.g.: cushioned with low density foam which I knew wouldn't last), so when I discovered the Herman Miller Aeron Chair, which I found to be very comfortable, and was convinced of its quality construction, I was willing to part with the $577.15 (sale price at the time) in order to have a comfortable chair with a 12 year warranty.
I love this chair. After a week or so of using it, my back pains disappeared. So long as the chair either lasts the 12 year minimum (warranty period) which I expect of it, or, should it need repair, is repaired by Herman Miller, I will be satisfied with the product and its price. As I see it, ~$50/year for a comfortable, high quality chair is worth it (my back says so, anyway).
Herman Miller does seem to have a good reputation for standing behind their product (i.e., honoring their warranty), based on the numerous reviews I've read about it on the 'net, so I'm unconcerned about this.
As for the chair itself, I bought the Basic version (non-adjustable arms, no lumbar support, and no forward tilt) and I don't miss these features at all. But, as I said, this is something you really need to test drive - you may find these features useful or an aid to comfort.
I didn't go into much detail regarding the physical construction of the chair, because, as I said, you really need to check it out for yourself in person before purchase. Suffice it to say that it's high quality and I'll be very surprised if it doesn't last a long time.
One last thing: your mileage may vary, but it took me a day or three to get used to the feel of the mesh seat. But, subsequently, it feels great and natural.
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