About the Author
believes life is too short for bad experiences. During her career, she has consulted to and collaborated with teams at large corporations and small startups to create engaging online and offline customer experiences for finance, television, government, telecoms, utilities, and manufacturing. Marc McNeill
is a visual thinker, experience designer, and agile coach with a Ph.D. in Human Factors and over a decade of working in IT and customer experience consultancy. Throughout this time he has been introducing lean and agile practices into large and small organizations, working with multi-disciple teams to deliver useful, usable, and delightful experiences. You'll find him @dancingmango.