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3 of 3 people found the following review helpful:
5.0 out of 5 stars Great "How To" Book On Defusing Violence, September 7, 2002
By A Customer
This review is from: Alert and Alive : Defusing Anger and Violence in the Workplace (Paperback)
I have read dozens of textbooks in this genre, but I found this book quite refreshing. Its obvious the author has actually handled numerous threat of violence situations. The advice and coaching is realistic and balanced, not academic and generic. I would recommend this book to any manager, security person, human resources person, or risk manager who wants a "hands on" and pragmatic approach to dealing with difficult situations. Well done!
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Alert and Alive : Defusing Anger and Violence in the Workplace
Alert and Alive : Defusing Anger and Violence in the Workplace by Daniel Paulk (Paperback - January 21, 1999)
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