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Barrel Fails Essential Task
on July 8, 2009
I purchased four of these barrels through Amazon. Three of the four barrels leaked profusely where the white plastic fittings met the molded plastic of the barrel body. Two leaked from the fitting housings on the bottom of the barrel and the other on the housing for the spigot. In all three cases, the leak was fast enough that within 6 hours of filling the barrels, they were virtually empty again.
I contacted the company, relying on their stated 20 year warranty, and when customer service did finally respond five days after I left my initial phone message, their solution was to send me a tube of black, rubbery silicone to apply to the fixture housings. Obviously, this solution destroys much of what is good about these barrels, their attractive appearance; and was no where near satisfactory as a customer service response.
One of the barrels leaks to this day (I guess I didn't get the silicone goo applied appropriately). When I contacted the company again, they demanded proof of purchase. I faxed them a copy of the Amazon invoice which they claimed never to have received. I emailed them another copy, to which their response was that they "have no business relationship" with Amazon. To date, they have finally (after two months of back and forth) offered to replace one barrel, but apparently feel their black silicone solution is sufficient for the other two.
Bottom line, I would never buy another product from this company again. A rain barrel should hold rain, and these do not at least 75% of the time in my experience.