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4 of 4 people found the following review helpful
on November 10, 2012
All the bad reviews combined is exactly what has happened with my unit. If some one gave it a good rating just give it time the same you will have the same problems as rest of us! Never knew of a product that had no replacement parts were available and customer service so bad.
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3 of 3 people found the following review helpful
on October 23, 2012
We used this generator through two storms that knocked out power for a total of six days. It ran well. However, the generator leaks gas out of the gas fill and the fuel gauge when the unit is tilted to move it. Seals are no good. The starter rope frayed badly, and had to be replaced. Their customer service is in my opinion hard to get on the phone, unresponsive to requests, and has a uncooperative attitude. As this is an el-cheapo generator it appears that they have zero interest in being customer friendly. So, if you want an el-cheapo and are willing to take a chance on product quality and customer service, I can say that it did run through a couple of storms for us and is still functional. I would not buy from Alton again.
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3 of 3 people found the following review helpful
on October 21, 2011
The brand new generator, purchased for emergency power loss, ran for three hours then crashed. I had a shop take it apart. A bearing in the generator self destructed, with the ball bearings getting into the windings and destroying the generator. Customer service at Alton was finally reached after 20 calls over a month . Julie at Customer Service at Alton would not return calls. I finally gave up on getting help. Apparently Alton do not have parts for this China import. Customer service at Alton or any other department rarely answers their phone. I wrote Alton emails but never received a reply. My generator has to be thrown away. I will never deal with this company again.
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3 of 3 people found the following review helpful
on May 13, 2013
I bought the ALTON AT 041050 generator at Costco a few years back for $249. Never used it unit Sandy last year. It operated for maybe three hours and then stopped running. Pulled the carborator and cleaned it and changed the spark plug but still could not get it started. Should have known better and spend the money for a named brand portable generator. You get what you pay for.
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3 of 3 people found the following review helpful
on November 3, 2011
I read other reviews here and while I feel bad for you results mine has been rock solid. I guess you get a good one or a bad one, but I paid under $300 for this generator and I definately got my money back already. Hope others have good experience too. I am leary now reading others complaints about service.
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2 of 2 people found the following review helpful
on October 7, 2011
Cannot seem to get parts for this made in China generator.
Carb has plugged up while setting dry.
There are no part numbers supplied in the manual
There is no source given to obtain parts.

The unit has been used very little and sat for a year after having the gas drained.
When I put some gas in it, the gas just poured through the carb.

Should have bought a Honda instead of buying a cheap china unit.

ed.
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0 of 2 people found the following review helpful
on May 25, 2014
I was lucky enough to buy this workhorse just before Hurricane Sandy. Most of my Neighbors had to abandone there property because of no electricity. Lots of busted pipes and looting is what they got for NOT being prepared.
And for only $399 + tax about 425 total it saved my house and all my valuables. I was able to keep the oil burner on, radio and tv keep the cell phones charged. Even ran the the Xmas lights to humor the kids !
P.S. Ran this thing 24/7 for over a week not 1 problem !
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