Amazon.com: Ama Handbook for Customer Satisfaction: A Complete Guide to Research, Planning, & Implementations (9780844235868): Alan Dutka: Books

Buy Used

Used - Good See details

$4.23 & eligible for FREE Super Saver Shipping on orders over $25. Details

Fulfilled by Amazon

Have one to sell? Sell yours here

Ama Handbook for Customer Satisfaction: A Complete Guide to Research, Planning, & Implementations

See larger image

Share your own customer images

I own the rights to this title and would like to make it available again through Amazon.

Tell the Publisher!
I'd like to read this book on Kindle

Don't have a Kindle? Get your Kindle here, or download a FREE Kindle Reading App.

Ama Handbook for Customer Satisfaction: A Complete Guide to Research, Planning, & Implementations [Paperback]

Alan Dutka (Author)

4.0 out of 5 stars See all reviews (1 customer review) |

Available from these sellers.

Product Details

Paperback: 220 pages
Publisher: Ntc Pub Group (July 1995)
Language: English
ISBN-10: 0844235865
ISBN-13: 978-0844235868
Product Dimensions: 8.9 x 6 x 0.6 inches
Shipping Weight: 13.6 ounces

Average Customer Review: 4.0 out of 5 stars See all reviews (1 customer review)

Amazon Best Sellers Rank: #3,272,332 in Books (See Top 100 in Books)

Would you like to update product info or give feedback on images?

More About the Author

› Visit Amazon's Alan F. Dutka Page

Discover books, learn about writers, read author blogs, and more.

Customer Reviews

1 Review

5 star:		(0)
4 star:		(1)
3 star:		(0)
2 star:		(0)
1 star:		(0)

Average Customer Review

4.0 out of 5 stars (1 customer review)

Share your thoughts with other customers:

Create your own review

Most Helpful Customer Reviews

4.0 out of 5 stars request for e-mail of alan f. dutka, July 28, 2001

philip tan (singapore) - See all my reviews

This review is from: Ama Handbook for Customer Satisfaction: A Complete Guide to Research, Planning, & Implementations (Paperback)

I would be glad if you could let me know the email address of alan f dutka. I would like to correspond directly with him. thank you.

Help other customers find the most helpful reviews

Was this review helpful to you? Yes No

Report abuse | Permalink

Comment Comment

Share your thoughts with other customers: Create your own review

› See the customer review...

Tag this product

(What's this?)

Think of a tag as a keyword or label you consider is strongly related to this product.
Tags will help all customers organize and find favorite items.

Sell a Digital Version of This Book in the Kindle Store

If you are a publisher or author and hold the digital rights to a book, you can sell a digital version of it in our Kindle Store. Learn more

.jsOffDisplayBlock { display: block; } .jsOffDisplayInline { display: inline; } .jsOffVisibility { visibility: visible; } .jsOnDisplayBlock { display: none; } .jsOnDisplayNoneBlock { display: block; } .jsOnDisplayNoneInline { display: inline; } .jsOnDisplayInline { display: none; } .jsOnVisibility { visibility: hidden; } .jqOnDisplayBlock { display: none; } .jqOnDisplayInline { display: none; } .jqOnVisibility { visibility: hidden; } .jqOnDisplayNoneBlock { display: block; } .jqOnDisplayNoneInline { display: inline; }