Ontrac has been a nightmare for me.
I have never had a problem with UPS, FedEx or any other carrier leaving packages on my door. Ever since Amazon made the switch to Ontrac, The package tracking always shows up Delivered, but there is no package to be found.
This has happened to my last two orders.
My bets are that the Ontrac delivery personnel has snipped these items.
Why do I think so?
The first order tracking claimed that the item was left on the backdoor. Our backdoor is sealed off with a fence from the front of the house. A backdoor-left package would be impossible without trespassing, something I don't think any deliverer would do. Furthermore, it was for a car-specific Air filter. Days later, I receive the box in front of my house, CLEARLY already OPENED, probably because the Deliverer found that he couldn't use the product.
Fast forward to my second order this week, which I had 2day shipping to get by this weekend. I was disgusted to find another package that had been "left at my door" with no package to be found.
Amazon has ordered NEXT day replacement, for these items, but I like Amazon, and don't want them to suffer these unnecessary costs. They are losing a lot of money on my last orders because of these Thieves from Ontrac.
I'm in Los Angeles, CA.