But I think it is poor customer service and sets a bad tone for Amazon to wait two or three days AFTER preorders ship to price match another retailer.
We all know that many of us have alerted Amazon to the $44.99 price that Toys R Us and Newegg had advertised weeks ago (TRU still has this price currently) and today they just decide to lower it? Why now?
Pretty much wondering this myself. I don't understand why they would essentially punish everyone who pre-ordered through them when the links were reported thousands of times indicating lower prices everywhere else, I sent them an email.... will see what happens.
Here's an update: They fixed the price and refunded the difference. However, they tried to pass it off like they were doing me a huge favor. I firmly believe hey knew they were in the wrong and knew they would get some huge backlash considering but at least they took care of it.
Since they don't officially do the Post Order Price Guarantee anymore, if you got your money back, good for you but that was probably the exception not the rule. (I'm glad you did, I really miss the POPG). In my case, I've learned to never preorder anything unless it's either less than MSRP or comes with something (some actual bonus content I'm interested in, ie, not DLC I will use for thirty minutes [I admit that 7 quest lines is better than some weapons that are out of date by level 3]), or comes with a gift certificate. That said, I might flip my FFXIII-2 preorder bonus and get KoA for 25.
So I called them, and they gave me a promo code that's worth the difference ($14.96) to use on my next purchase. (1 time exception) He also said that they don't guarantee that any of their prices will go up or down, even if u just purchased it.
I spoke to several different representatives online and was unable to get some sort of refund. I guess I'll just re-purchase the game and return it with the first order number (suggested by representative). Best of luck to anyone else encountering this issue.
I tried once tonight; no luck. Basically told too bad. Told 'em I'm just going to quit pre-ordering and just wait 3 days and save money and they basically didn't care. I'll try again tomorrow. It's kind of pathetic they'd rather suggest us to do something shady like re-order it and send it back under the pre-order number for a refund, rather than just give everyone the credit.
Contacted CS earlier tonight via email and they just refunded me: $14.96 :D I did tell them to check my account and see the thousands of dollars a year I spend here and how I felt I was screwed over cause I had contacted CS last week about lower prices online. Not sure if that helped.
Thanks for the price drop head-up. I called CS and explained the issue. She gave me the "we don't price match" line. I reminded her how much I spend at Amazon and that I'd be buying games at Best Buy since they price match. She quickly caved ans issued me the "one time exception" of $16.
makes me glad that i canceled my pre-order and just decided to wait on this game due to there not being any promo code included for the pre-order. at this point i think i am just going to wait for the price to drop some more and use the $10 promo im getting from ME3 to buy it after some more updates are made.
Just wasted an hour with customer service on the phone. Really bad policy, Amazon. As a prime member and someone who preorders all their games here, I didn't exactly expect royal treatment or anything, but damn, give me some reasons to not cancel all of my other preorders here and go somewhere that has policies that prevent this dumb stuff from happening. This will give me pause in re-upping my prime sub.
That really sucks Keith, I spent literally 5 minutes using the Live Chat and got a refund for the difference. I too buy all my games from amazon and am a prime member as well (albeit 6 months free for student prime). Did you threaten to take your business elsewhere in the future? I did in my initial complaint and all the rep asked for was my order number, no further questions and I got my refund.