Customer Reviews

2,313
4.6 out of 5 stars
Amazon.com Black Gift Card Box - $50, Black Card (Classic)
Denomination: 50Design Name: Amazon boxesChange
Price:$50.00
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712 of 772 people found the following review helpful
on December 20, 2012
Denomination: 50Design Name: Holiday globeVerified Purchase
I ordered 2 $50 gift cards to give out as gifts for XMAS. I was shocked to find that I received the boxes without the cards. I then proceeded to chat with an Amazon rep who said they would replace the item. Then I received an email stating that since they were cashed immediately they couldn't do anything. Stroke of bad luck YES. Nothing I guess I can do since anyone could say that they were missing the cards. What bugs me is that there is no security procedure to protect the buyers from incidents like this....
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303 of 335 people found the following review helpful
on January 3, 2013
Denomination: 50Design Name: Holiday globeVerified Purchase
Ordered a gift card.

Got a gift card.

But wait...it doesn't work?!?

Apparently someone phished the number of a physical gift card sent to me. Some nice fraudulent redemption here.

To add insult to injury, Amazon refuses to replace it. After two phone calls and three emails, they coldly sent me to the gift card terms and conditions page so that I could interpret their fine print and realize I was stuck holding the bag.

Thanks, Amazon. As my gift to you, I'm ending our 18 year relationship. There are many e-tailers who I'd rather do business with.

Peace.
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329 of 366 people found the following review helpful
on September 7, 2012
Denomination: 50Design Name: Amazon boxesVerified Purchase
Ordered this as a gift to my brother in law in the Army stationed in another state. It arrived on time, but when he tried to redeem the card it wouldn't work - it just kept saying something was wrong with the card. I called Amazon, waited on hold, talked to someone who said he saw no issues with the card or my order, and that I needed to have my brother in law call them. So, he called them, only to be treated as if I, or he, stole the card!!!! The card was never even physically in my presence. I ordered directly from Amazon and had it shipped directly to him. After several minutes of being treated like a lying thief, and being placed on hold several times, the woman on the line finally told him they would email him in 2 or 3 days and that she hoped all would turn out well for him. Um, what? I call again, wait on hold, they want the claim code. I call him, get the claim code, call Amazon again, wait on hold, and finally give them the claim code....and when they enter it, it says something is wrong with the card. Really? In the end, they applied it to their account directly anyway, so all is well, but I will never buy a gift card again! Extremely disappointed because this is my absolute favorite shopping site. I'm hoping this is a rare occurrence as I've never, ever had problems like this in all the years I've been using this site. Anyway, happy birthday guy - hope you had fun sitting on hold and being treated like a criminal!
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163 of 179 people found the following review helpful
on January 22, 2012
Denomination: 50Design Name: Holiday globeVerified Purchase
I bought this gift card for my wife specifically so that she could renew her subscription to amazon prime. When she got it (late, I might add)she was excited... until she went to renew her prime subscription and it said that she could not use the gift card toward her prime subscription... It doesn't say anything in the terms and conditions about not being usable for prime subscription renewals.
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246 of 274 people found the following review helpful
on December 26, 2011
Verified Purchase
I ordered a $200 Amazon gift card, my credit card was charged $200 and I received a $75 Amazon gift card. Sure I got free shipping and arrival by Christmas Eve, but I am never going to get back the time I spent with online customer service, emailing and phone calls to correct this situation. I will never send another Amazon gift card.
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516 of 581 people found the following review helpful
on April 17, 2012
I am a long time prime member with Amazon. I do almost all of my Holiday shopping and the greater part of my regular shopping through Amazon. Last month I received a email gift card from my brother for my birthday. When I attempted to apply the gift card to my account, Amazon advised me that it had already been redeemed. I reviewed all my recent purchases and confirmed that I had not redeemed the card. I attempted to resolve the issue with Amazon but was told that I needed to have the purchaser contact Amazon to resolve the issue. They would not tell me who or how the gift card was spent. My brother argued with Amazon for three days in order to resolve the problem and was ultimately told that he would have to dispute the purchase through his bank. They told him that they could not confirm who spent the gift card or what purchases were made. Both my brother and I are beyond upset. Amazon is a HUGE company who certainly has the resources to resolve the problem with better customer service. Lesson learned - we won't ever buy a gift card from them again. Ultimately Amazon is the one who will miss out. Moral of the story is be very careful when purchasing a gift card from them and don't assume that they will look into a "fraud/theft" and do the right thing for the customer.
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An Amazon.com official commented on the review below
89 of 96 people found the following review helpful
on January 27, 2012
Received the card as a gift- When scratching off the stuff over the code it also removed the code ---so I was unable to use it 'till I called Amazon to try to get it corrected and was informed that the purchaser had to call in order to correct the problem---that being done the purchase was done over the net---- it was resolved but was frustrating !!
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An Amazon.com official commented on this review (What's this?)
We are sorry for any customer that may have experienced this or a similar issue. We work to optimize gift cards so customers can easily access the claim code, but we understand that problems can still occur. Any customers who have an issue with scratching off their code, should contact customer service and they will work to assist you in redeeming your gift card.

Thank you for your feedback. It is important to us to continue to improve the service and selection we provide.
297 of 335 people found the following review helpful
on January 3, 2013
Denomination: 50Design Name: Holiday globeVerified Purchase
I would not recommend purchasing an Amazon Gift Card, I purchased one for a gift and the recipient attempted to use it but it would not work. I contacted Amazon and they said the card was used already. I asked them to resolve the issue and they responded that according to their records it was delivered (which I never disputed) and used so
"I'm really sorry but once a gift card has been redeemed onto an account and used, it can
no longer be transferred to anyone else or refunded."
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270 of 307 people found the following review helpful
on December 10, 2011
This is really nicely done. The gift box is high end and allows to add that personal touch to your gift.
Getting the gift box at no extra cost (and free one day shipping) is a real steal!
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43 of 45 people found the following review helpful
on August 14, 2013
Denomination: 50Design Name: Thank youVerified Purchase
Amazon delivered the first gift cards right on time. The next day they sent an email saying they had had trouble activating the cards and were sending replacement cards. A few days later those cards came and I gave them as gifts. Meanwhile, Amazon emailed me saying that they had refunded me the money for the first gift cards (the order ID matched the original order). Apparently they never activated the second cards either. Admittedly, the ultimately never charged me for these second cards, but it was embarrassing to give a gift that didn't work.
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