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Amazonia: Five Years at the Epicenter of the Dot.Com Juggernaut [Hardcover]

James Marcus (Author)
4.0 out of 5 stars  See all reviews (48 customer reviews)


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Book Description

June 2004
The entertaining story of the first five years of Amazon.com, recounted by employee number 55.

"Americans with an eye cocked toward the markets were asked to believe that Amazon, a two-year-old bookseller, was worth more than the combined values of Sears and US Steel."—from Amazonia

James Marcus was hired as a senior editor at Amazon.com in 1996, giving him a ringside seat for the company's explosive rise and dismal wallet-busting swoon. Now—as the e-commerce giant makes an astonishing comeback—he tells all. Unlike the recent crop of dot.com memoirs, this is no tale of a bankrupt and brokenhearted entrepreneur. Marcus came aboard as a self-described "token humanist," and his take on the new economy juggernaut is predominantly a cultural one. Why, he asks, did Jeff Bezos's brainchild become the key symbol of Internet euphoria? How did the company change as it morphed from a miniscule start-up to a global, multibillion-dollar leviathan? Was the Web breaking more promises than it kept? And finally: What could an editor do to resist being transformed into a hyperventilating shill?

In answering these questions, Marcus takes us to meetings, job interviews, trade shows, and corporate retreats. We spend a freezing holiday season at the warehouse, and a considerably warmer afternoon at the company's summer picnic—where Bezos himself mans the dunk tank. Amazonia is a work of rare wit and razor-sharp observation, and a superlative guide to America's lost world of the nineties.



Editorial Reviews

Amazon.com Review

With Amazonia, James Marcus adds to the ever-simmering stew of Amazon.com analysis a new, almost quaint perspective: that of an employee hired for his expertise in literature. Marcus traces the company's familiar climb, plummet, and re-ascent, but this time we witness the pyrotechnics from the book-strewn hallways of the editorial department.

After an abbreviated heydey, editorial talent lost cachet at the burgeoning Internet behemoth, replaced by metrics worship and automated innovations like "truncating widgets." Despite the demoralizing shift, Marcus makes evident the loyalty editors continued to display, a "quasi-religious devotion… almost impossible to explain to outsiders." The concept of making history was just too intoxicating for most to abandon (as were the stock options).

Marcus's writing has enough genuine humor and self-deprecation to squelch any accusations of "optimizing for optics," or worse, whining. Aside from a few sections that feel somewhat adrift (oblique mentions of an imploding marriage and an extended Emerson sidebar) the prose is driving and the voice engaging and remarkably fair.

For anyone who worked at Amazon.com in the early days, reading Amazonia is akin to leafing through a high school yearbook (I was an Amazon editor from 1997-2002). Nostalgia is inescapable--even for the irritations of the time, like All Hands Meetings (pep rallies) and the exaltation of MBAs (the popular kids). The thing about yearbooks, though, is that we're really only interested in our own. Whether outsiders will be as captivated by this surf down virtual memory lane is questionable. For alums, it's a lasting keepsake. --Brangien Davis

From Publishers Weekly

With Amazon.com firmly established as one of the leaders in e-commerce, it is easy to forget the company's early roots as a struggling online bookstore. Marcus, who was employee 55 and one of Amazon's first editors, provides a captivating, witty account of how the fledgling e-retailer transformed itself from a startup that generated $16 million in sales in 1996 to a behemoth with revenue of $5.3 billion in 2003. The early days of Amazon, Marcus recounts, were full of a do-it-yourself attitude, with everyone at the company encouraged to try different ways to drive customers to the site. In Marcus's case, it was writing and assigning reviews, the content designed to make people decide what to buy. But although Amazon founder Jeff Bezos began as a firm believer in the power of content, his philosophy gradually changed to what Marcus calls the "culture of metrics," in which everything connected to the site could be measured. And as Amazon added more and more products, the importance of content slipped away. It's clear Marcus's most satisfying time at Amazon was in the early years, even if that meant picking and packing books during the holiday rush. There is even a bit of nostalgia in his tone, which people in the book industry can especially appreciate: once upon a time there was a company whose employees scrambled to sell books over this new thing called the Internet. Today the company has become a software and retailing machine dedicated to selling as many widgets as efficiently as possible.
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.

Product Details

  • Hardcover: 224 pages
  • Publisher: New Press, The; 1ST edition (June 2004)
  • Language: English
  • ISBN-10: 1565848705
  • ISBN-13: 978-1565848702
  • Product Dimensions: 8.4 x 5.8 x 1 inches
  • Shipping Weight: 1 pounds
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (48 customer reviews)
  • Amazon Best Sellers Rank: #1,183,589 in Books (See Top 100 in Books)

More About the Author

James Marcus was born in the literary hotbed of Paterson, NJ, and grew up in the New York area. He is the author of "Amazonia: Five Years at the Epicenter of the Dot-Com Juggernaut" and a half-dozen translations from the Italian, the most recent being Giacomo Casanova's "The Duel." His work has appeared many publications, including the Atlantic, the Los Angeles Times Book Review, Salon, the Nation, Raritan, the Paris Review, and the Village Voice, and his essay "Faint Music" was selected for "Best American Essays 2009."

He is Deputy Editor at Harper's Magazine, after a three-year tenure at the Columbia Journalism Review. He blogs about books, music, and miscellaneous stuff at House of Mirth. A collection of essays from CJR called "Second Read," which he edited and introduced, will be published by Columbia University Press in November.

 

Customer Reviews

48 Reviews
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Average Customer Review
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24 of 29 people found the following review helpful:
5.0 out of 5 stars A Humanist In The Dark Wood Of The Internet Boom, July 30, 2004
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This review is from: Amazonia: Five Years at the Epicenter of the Dot.Com Juggernaut (Hardcover)
James Marcus, author of "Amazonia:Five Years at the Epicenter of the Dot.Com. Juggernaut", compares his role as a humanist/editor at Amazon with Ralph Waldo Emerson's life and work. He felt Emerson had looked at the history of idealistic thought before coming up with his own version. Ralph Waldo Emerson's Theory of Everything:

" Whenever a true theory appears, it will be its own evidence. Its test is, that it will explain all phenomena. Now many are thought not only unexplained but inexplicable, as language, sleep, madness, dreams,, beasts, sex"

How does this relate to Amazon, hang on this is going to be a fun ride!

In 1996, Marcus James, author, lived in Portland, Oregon with his wife and baby son. He was trying to support them all with his writing and not succeeding. He received an offer to apply for a job at this new Dot.com, Amazon. He flew to Seattle- met with Jeff Bezos in the small building that had doors as desks. The interview with Jeff was a bit bizarre- Jeff asked everyone what their SAT scores were and also included some esoteric questions. James did well and asked a question of his own, knowing Jeff's first job was working with Hedge Funds. He asked for an explanation of Hedge Funds, and how they worked. He was also interviewed by almost everyone else at Amazon and felt the excitement in the place.

After a bit of time, James and family were ensconced in Seattle. James was the first senior editor to write reviews of the books Amazon was selling. He met some extraordinary people and had good success. He was in at the beginning, housing in a warehouse, and saw Amazon grow from a small group of 40 or so to thousands and thousands of employees. He saw the growth from email account with CompuServe or crash-prone AOl to high-speed computer software that does everything. He and the rest of the employees all went to the warehouse at Christmas time and helped wrap and pack books. They roamed all over the warehouse for each order and learned the works. James saw the explosive rise of Amazon.com and the traumatic fall, where all of his colleagues were looking over their back waiting for the "pink" slip. James survived at Amazon, and if it was not for the death of his marriage, and a new found love, he might still be there. He tells us about these colleagues, their quirks and successes. His first trip to the Chicago Book Fair, and his time manning the Amazon.com booth. The funny stories of their retreats and company picnics. The goofy things that happened, the fun and excitement of a new start-up.

This is not a tell-all book, James wrote and perfected the first 45 word review known as" haiku of book criticism." I am a reviewer at Amazon, and I have great interest in how the gold stars, rankings and Jeff Bezos philosophy "Every day is the first day of Amazon.com " works. This is an inside look at Amazon- the fun and the freakiness. A book hard to put down.
James Marcus is an excellent writer- informative, funny and precise. I finished the book feeling like I have met people who worked at a succesful company that includes community and understands the real world of commerce. prisrob
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16 of 19 people found the following review helpful:
5.0 out of 5 stars Rediscovering the 90's with a great read, June 27, 2004
Amazon Verified Purchase(What's this?)
This review is from: Amazonia: Five Years at the Epicenter of the Dot.Com Juggernaut (Hardcover)
James Marcus's Amazonia: Five Years at the Epicenter of the Dot.com Juggernaut is a surprisingly quick and absorbing account of the author's five-year stint as an editor at Amazon.com. Hired in 1996, in the early days of the e-tailer's historic march to world domination (Marcus was employee number 55), the author watched the value of his stock options explode in value during his tenure, and he saw his job as a provider of editorial content become increasingly marginalized as Amazon turned to "personalization widgets" to automate the content of its pages.

For an Amazon enthusiast like myself (I placed my first order--for a copy of Alison Weir's The Wars of the Roses--relatively early, in October of 1997, and have handed over bagfuls of money to the company since), Amazonia offers a titillating view of life behind the web site. Have you ever wondered, for example, what a professional Amazonian's take on the reviews of Harriet Klausner (Amazon's top-ranked reviewer) might be? But the book also reminds us of our recent history, which, given the frenetic pace of change in the computer age, seems very long ago indeed--those early days in the mid-90's when the average man on the street was only vaguely aware, if aware at all, of the wonders of the world wide web. Remember PlanetAll, for example, an online datebook service Amazon acquired back when PDAs weren't ubiquitous? I remembered, but vaguely, once Marcus jogged my memory. Reading Amazonia, then, is an experience akin to reminiscing with a rediscovered friend from grammar school. It's also a great read.

Reviewed by Debra Hamel, author of Trying Neaira: The True Story of a Courtesan's Scandalous Life in Ancient Greece
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8 of 10 people found the following review helpful:
5.0 out of 5 stars THE RISE OF A RETAIL GIANT..., June 16, 2005
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This review is from: Amazonia: Five Years at the Epicenter of the Dot.Com Juggernaut (Hardcover)
This is a marvelously written book about the early days of Amazon by one who was employed there in the capacity of editor. This is an insider's observation of an e-commerce leviathan's rise from obscurity. The author reflects on the heady, halcyon days when Amazon was just a newly minted internet book seller, hoping to make its mark. The reader can almost taste the author's enthusiasm for the time he spent working for Amazon in those early days. Who wouldn't be enthusiastic, having worked for a company that gave its employees stock options that, at the height of the dot.com craze, were worth millions.

It was not, however, just about the money. It was also about the opportunity to be on the ground floor of a business that would change the retailing community forever. It was about the camaraderie and the solidarity in those early days, as the employees all wore many hats. The author lets the reader sneak a peek at job interviews. He allows the reader to sit in on staff meetings with him, as well as trade shows, corporate picnics, and retreats that were like pep rallies. It is a most intriguing birds-eye view.

As Amazon grew and changed, so did the author's position as editor. Then, the death knell began ringing for the editors, when the concept of customer reviews developed and grew, becoming a cultural phenomenon unto itself, laying the groundwork for the obsolescence of the job of editor as it was originally constituted. Moreover, the freewheeling, by the seat of your pants operation of Amazon had given over to a more corporate structure. The author worked at Amazon from 1996 to 2001, and his nostalgic reminiscences make for absorbing reading. Those who are devotees of Amazon will find this well-written book heady stuff, indeed.
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