12 of 12 people found the following review helpful:
1.0 out of 5 stars
Didn't work from day one, no help from support, had to return, July 24, 2008
This review is from: Amcor AHD65E 65-Pint Dehumidifier with Electronic Controls (Kitchen)
I received the Amcor AHD-65E July 16 and, having already read the manual online, immediately removed the unit from its packaging and plugged it in to try it out. The dehumidifier beeped and the "BUCKET FULL" light flashed and then remained lit. Per the owner's manual I removed and reinserted the bucket (repeatedly, and with various time intervals between steps), but the light stayed on and the machine would not work.
I emailed Amcor that night but, despite their efforts "to respond to all e-mail inquiries within 48 hours of receipt," I have received no reply now seven days later. July 19 I called Amcor technical assistance and, after a reasonable wait, I spoke with Keith. Keith was polite and tried to help, but I had already followed the instructions he gave me to get the dehumidifier running. He suggested that I could return the newly purchased machine, but I opted to have someone from the corporate office contact me. I supplied my phone number and email address. Keith said I could expect that reply within three business days.
That time has elapsed, but Amcor has failed to contact me via email or telephone. I have returned the unit for a refund.
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11 of 11 people found the following review helpful:
1.0 out of 5 stars
Amcor AHD65E Dehumidifier, July 11, 2008
This review is from: Amcor AHD65E 65-Pint Dehumidifier with Electronic Controls (Kitchen)
Purchased this product two weeks ago based on other reviewer recommendations and upon receiving it, it didn't work. I called Amcor which is what the manual says to do in bold print instead of returning to the store. After patiently dealing with a series of stupid questions, I was told this would be elevated to a technician to call me back. Never heard from them again. Logged onto Amazon returned the item and asked for a new one. Received the second one yesterday. The item appeared to be previously used and the drainage hose wasn't included in the box. Plugged it in and it worked for about an hour and then quit. Checked the settings and everything was set correctly. I will have to call Amcor again today, Ugh. The lack of customer service Amcor provides should be reason enough for anyone not to buy this unit.
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6 of 6 people found the following review helpful:
2.0 out of 5 stars
Quality and Performance, July 27, 2008
This review is from: Amcor AHD65E 65-Pint Dehumidifier with Electronic Controls (Kitchen)
In just 3 weeks of use, the handle on the water basket broke loose and can't be reinstalled. So far, no response from the manufacturer. The unit removes a lot of water, but heats up the room much more than the Kenmore that it replaced. Based on these results, I regret the purchase and cannot recommend it.
Received new basket August 1 at no charge.
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