Customer Reviews

AmeriVoice Connector for Unlimited Residential Long Distance

5 star:		(4)
4 star:		(0)
3 star:		(0)
2 star:		(1)
1 star:		(2)

 

 

My family has been using this product for over 3 months now. We've saved so much money using the Connector. We even cancelled our ATT long distance service. Our long distance bills used to be over 60.00 per month now they're just 19.99. We love this product!

I purchased an amerivoice box about 5 months ago and I have experienced huge savings. It is very easy to get set up and use immediately. I have contacted customer service a couple of times and they have been very plesant and prompt in answering my questions or solving the problem. I was a little skeptical at first but it is well worth it. The service alone is worth the switch not to mention the $$$ savings from a regular long distance carrier. I HIGHLY RECOMMEND GETTING THIS PRODUCT.

The product is wonderful, and I always get a clear long distance phone call.

Pros:

-...
-Easy to use, and install. Just dial the number and your there!
-Shipped immediately!
-Great customer service
-Worldwide rates

Cons:

-The connector works ONLY on ONE phone at a time! If you want to use the service on multible phones, you must buy individual connectors fore each for the quality to be good.
-Not really unlimited, you can only make 15 different calls a day-90 minutes each. However, it's not a big deal. Who talks that much anyways?

Overall:
I'm sticking with this product for now. It's competition are double the price and the quality is just as good. I would totally recommend this product to anyone who talks frequently on the phone.

Amerivoice has falsely advertised "unlimited service" and is ripping off consumers. I had this for 1-1/2 years but now they are strictly enforcing time limits. Did work good and quality was excellent but now its only a block of 1200 minutes per month for $29.95, not unlimited. They are monitoring all your calls on spreadsheets, as soon as you go over the allottment they will e-mail you a 5-day cancellation notice unless you renew and confirm service at 3.9 cents per minute. Obviously Amerivoice can no longer fulfill the unlimited long distance service that was advertised in media and on packaging at Office Depot, Costco. Amerivoice should be at top of the list for FTC enforcement action as well as a class action lawsuit. Sprint and SBC now both offer true unlimited long distance for an additional $20 per month as part of local phone packages, a much better and cheaper choice

We bought the connector at Costco in the box, and the language on the box is an entirely inaccurate description of the services. I had the service for many months, and this last month they dropped us at their whim with no warning, with no prior issues. We always paid on time, and hadn't used it a whole lot before, but this last month we use service more than usual and they drop us. Although their terms of service allow them to drop you for any reason, clearly good service implies an ethical treatment above that which is legal.

Beware that if you sign up with them they do not agree to give you any specific level of service (or any service at all), despite what the box may claim. > 90 minutes is commercial? Since when is length of a single call a good distinction between commercial and residential? It is clearly a redefinition of what is truly residential. Unusual definitions are, to me, a form of bait and switch.

I thought about giving some stars for the fact that their service is technically very good, but that technology means nothing when they decide not to give it. Essentially, there is no real exchange in this deal other than that you agree to pay them for the hope that they will give you service. So I am interpreting it as an utter failure in being a legit service agreement and giving them a one.

I have three units working in my office and one in my home and they have been great.

The quality of the service and quality of transmission has been excellent.

Terrible customer service, and a very bad company to deal with.
I do not recommend this service to anyone