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Most Helpful Customer Reviews
11 of 12 people found the following review helpful:
5.0 out of 5 stars
Surprisingly good!,
By
Amazon Verified Purchase(What's this?)
This review is from: Ames True Temper 2380500 True Temper Hose Wagon (Lawn & Patio)
I bought this thinking it would probably suck since the price was too good to be true, but much to my surprise it is a very well-built, solid, product. It was a breeze to assemble, and there were even a bunch of random extra bolts in there which I assume were backups. The wheels are excellent pneumatic tires with smooth ball bearings.The only thing that I might beef about is the angle that the hose connects to the reel, it's at such an angle that my hose always kinks at the connection when I wind it. I'm going to order a kink-free hose and see if that does better. Otherwise, I'll just have to be careful when I wind it to see if I can avoid the kinkage.
7 of 8 people found the following review helpful:
3.0 out of 5 stars
Quality Product, Delivery and Assembly Issues,
By Jenn in CT (Hartford, CT USA) - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: Ames True Temper 2380500 True Temper Hose Wagon (Lawn & Patio)
I ordered this hose cart as a birthday gift for my husband. As other reviewers mentioned, the box arrived completely beat up with one large hole. It needs to be shipped in a heavy-duty brown cardboard box - not the thin cardboard you would expect to see it in on the shelf of a store. The directions were confusing, and differed from the list of parts included (ie, the partlist said 1 of a certain type of screw was packed, and the assembly instructions referenced 2 in assembly). In the end, we had to buy additional parts from the hardware store, and my husband probably spent 3 hours trying to assemble it. But, it is high quality, and appears very durable.
6 of 7 people found the following review helpful:
3.0 out of 5 stars
Missing parts and leaks like a sieve,
By
Amazon Verified Purchase(What's this?)
This review is from: Ames True Temper 2380500 True Temper Hose Wagon (Lawn & Patio)
As other reviewers have noted -- this is a very nice product. Tough, works well and I should be able to avoid replacing those plastic hose rollers every year.But the complaint about missing screws is spot on. How hard can it be to pack the proper number of screws? There must be a factory in China someplace where, after a production run of these reels, the workers look at the leftover pile of screws and wonder if something wasn't right with the screw count. So -- I would recommend the product -- but be prepared for a trip to the hardware store to get the proper fasteners to build the thing. UPDATE - After using the product lightly for 1.5 months, it has started to leak badly out of a factory installed fitting. It's not something the buyer can fix. If I could figure out a way to lower this rating to 1 star (or less), I would. UPDATE #2 - Didn't keep the box so I can't return to Amazon. Tried contacting Ames customer service, but all you get is an answering machine promising a call back in one business day -- which never happens. So if I could figure out a way to lower this rating to negative stars, I would.
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