Customer Reviews

Ames True Temper 2388700 Hose King Hose Reel

5 star:		(34)
4 star:		(20)
3 star:		(11)
2 star:		(11)
1 star:		(10)

 

 

While the hose reel looks nice, the included feeder hose leaked at the metal fitting (not the washer), which I had to replace. The reel leaked at the plastic part where the main hose attaches to the reel (the O-rings needed replacement). And worst of all, the plastic hose connection for attachment of the main hose to the reel was so poorly made it looked essentially stripped. Using extreme care I managed to attach the hose successfully. So...you take your chances with this product.

Holds a lot of 5/8" hose. Doesn't leak. Reels up beautifully. My first one has been out in the sun for 5-6 years and is still as good as new. Big improvement over Ames' older metal hose reel which always rusted through and leaked through the support arm.
Though I reported the lower price to Amazon, Amazon did not reduce price to that of my local Ace Hardware store; so I passed up Amazon to save $16 ($39.95), and bought my second reel from Ace.

Most of the product is plastic, but the part that is in constant contact with water is metal...corrosive metal. This is the axel that rotates as the reel is turned. The water enters this hollow metal tube to get to the hose on the reel. Why or why would they make this part of rustable material. Mine lasted about one year before rusting out. A copper, or even plastic tube with a galvanized steel outer sleeve would have given it strength plus kept the water from rusting the pipe. I'd have paid the extra dollar this would have cost to have a product that would have laster 10 years instead of one.

I love this mounted on the side of the garage. Ames products are great and this one has replacement parts if anything goes wrong Five years outdoors in Florida and it's never needed ANY repair

After my painting contractor had a mishap with my Ames True Temper Hose King Hose Reel, I desparately searched local retailers for a replacement. Not finding one (as it's the end of the season), I resorted to buying something that looked similar in a popular "box store". After the first 3 assembly steps, I realized that what I had purchased was basically junk. I promptly returned it to the store (partially assembled)and proceeded with an on-line search.

Lo and behold, there was the Hose King on Amazon at a price that was not much greater than what I had paid for a cheap facimile.

The long and short...this is a 200 foot capaciy reel that easily carries its stated load. It's made of rugged components, is relatively easy to assemble (if you're good at following instructions), and is sensibly disigned to mount to 16 inch on center studs. Mine mounts to a foundation wall, requiring masonry screws. Because the thing is quality engineered and manufactured, it fit perfectly on the mounts for my previous Hose King Reel (which was probably 10 years old and would still be around if my painter hadn't smashed it in a freak accident).

Anyway, you can't go wrong with this product. I'm certain it's the best you'll find of its type.

One more note....due to some kind of packaging error at the factory, the box was short one part while containing a duplicate of another. I contacted the manufacturer directly and the replacement part was sent at no charge. I received it within a few days. Customer service at Ames was excellent.

I purchased this last summer for use in my garage and it failed after 2 mos. There were two major issues: 1) the plastic is not strong enough to support a heavy duty hose. I have a 100' Craftsman rubber hose and the weight eventually caused the screws to pull through the plastic on the back of the reel. That rendered the reel useless unless I drilled new holes and resorted to reinforcing them with metal washers. Issue 2) the hose guide frequently came apart and did not effectively distribute the hose. It's more of a hindrance than help. I just bought the industrial strength Rapid Reel hose which is twice the cost but guaranteed to last and made of all metal. Don't waste your money on plastic reels, especially this one.

I had one of these for years, and was very pleased with it until it started leaking. The new one from Amazon also leaked. I returned it to Amazon a recieved a full no hastle refund. I called Ames and was sent a new part free. After installing it, I still had the same problem. There's something wrong with the O-Ring design in this reel. Not recommended.

I would *love* a reel that looks better (or is hidden) and holds up in the elements better than the hose king. I have 3 on the property under constant use. They were the best available 7 or 8 years ago when I put them up and I just had one fall apart (plastic broke on both sides after almost a decade in the S. Florida sun). I went looking for an upgrade, did some pretty thorough searching, and aside from another Ames model that is aluminum and *looks* very pretty at twice the price, have found nothing that beats it, so am ordering another (Ace Hardware currently beats Amazon's price by $6.00, but it has to be picked up at my Ace Hardware store if I want free shipping.)

This reel is far superior to other plasic reels. I've had one in continous use for about 4 years now with no breakage. The great thing about this reel besides durability id that it actually winds the hose up in a spool like it should and the device to spool the hose onto the reel actually works so you don't have to touch the hose with your hands.

So 6 months later it came off the wall ): . The plastic where the bolts go through was not handling the task of the weight is what it looks like. I have a 75' heavy duty hose and the reel is used about twice a month so I do not think it is from use. When I contacted Ames they were great to deal with and agreed to send me a new unit. After reviewing the broken unit it I decided to make some better washers. I used a 1/8" x 1" piece of aluminum and cut 4, 1 1/2" pieces. Then drill a hole for the lag bolt. These custom washers will fit perfectly into the slot for bolting up the unit. This is what should come with the unit in the first place. It is a great Reel and I am glad so say Ames is standing behind their product.