It impacts staffing, budget, service levels, technology strategies-- almost every facet of your support organization. It’s a persistent and elusive questions: "What should my cost-of-calls be?" Now there’s an answer. This exclusive report presents the largest and most complete study of cost-of-call as an important benchmark. And it identifies the four factors that most influence cost-of-call at a support center. Follow easy directions to compute your average cost-of-call, then follow the step-by-step models in the book or on the enclosed diskette to find out the average cost-of-call for operations most like yours. For the first time, you’ll have this critical metric for evaluating current support programs and future strategies.
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