This revised and expanded version of "Analysis for Improving Performance" provides the tools for doing the crucial - yet often overlooked - upfront analyses essential to the success of any performance improvement effort. Human resource development expert Richard A. Swanson's step-by-step method allows program developers and managers to: assess an organization's real business needs and the status of its supporting systems; analyze necessary worker skills, knowledge, and attitudes; specify performance requirements and evaluation standards; and produce a viable and comprehensive performance improvement design. This second edition is extensively revised throughout and contains many updated case studies and expanded concepts. It also contains a new chapter on Documenting and Improving Work Process. In the end, the tools and resources provided within "Analysis for Improving Performance" will help make sure that workplace performance improvement efforts really work.
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Editorial Reviews
From Scientific American
Analysis for Improving Performance delivers on its title. We used the diagnosis and documentation tools presented in the book, and the results more than met our expectations. Even after the original need was met, we continue to use them as a means of improving our practices.
--This text refers to an out of print or unavailable edition of this title.
Review
This book offers the most practical and comprehensive system ever for defining how people do their jobs. The techniques are straightforward, easy to learn, and effective. I've seen them make a real contribution to personal and organizational performance. -- Gary R. Sisson, president, Paradigm Corporation
--This text refers to an out of print or unavailable edition of this title.
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Most Helpful Customer Reviews
4 of 4 people found the following review helpful:
5.0 out of 5 stars
Do you want to know how to change your company so it does things better and more efficently? Then read this book!,
By Jeff Lippincott "JLIPPIN" (Princeton, NJ USA) - See all my reviews (TOP 1000 REVIEWER) (VINE VOICE) (REAL NAME)
This review is from: Analysis for Improving Performance: Tools for Diagnosing Organizations and Documenting Workplace Expertise (Paperback)
I thought this was a wonderful book. The principles explained here regarding how to improve your company's performance (or any company for that matter) are universal. Instead of writing about how to run a company better the author could have been talking about how to master butterfly, breast stroke, back stroke, and freestyle as a swimmer. Or he could have been talking about how to improve one's game as a golfer. But this book is about how to figure out what your company is doing now, how it can do things better in the future, and how to change the current ways to better future ways. The "Performance Improvement Model" (PIM) involves the following five steps: 1. Analyze 2. Design 3. Develop 4. Implement 5. Evaluate 6. Start Over at Step 1 And the author applies the PIM at the following levels in a business: 1. Organizational 2. Process 3. Team 4. Worker What is covered in this book is what an entrepreneur must consider when writing a business plan and later when implementing it. It is also what an established business owner must do in order to grow her business and remain competitive in her market and industry. Some might call it a strategic planning book. There were loads of helpful figures to examine while reading this book. And I liked that. I also liked the "conclusions" included at the end of each chapter that made it easier for me to grasp what the book was about when I did my first skim of it. The book is a second edition. I have not read the first edition, but the two reviews ahead of me for this book apply to the first edition. The book I am reviewing was written in 2007 and I highly recommend it to anyone who is putting together a business plan or doing strategic planning for a small business. 5 stars!
2 of 2 people found the following review helpful:
4.0 out of 5 stars
A Good Read!,
This review is from: Analysis for Improving Performance (Paperback)
Hats off to author Richard A. Swanson for writing clearly, interestingly and compellingly on the subject of creating effective programs to improve workplace performance. He champions approaching this task with up-front analysis based on systems theory. Since he criticizes ordinary management for not understanding this problem and for not knowing the methods that can be used to resolve it, we [...] recommend this book not only to Human Resources professionals, but also to managers and executives in all industries. If you want employee performance to improve, upgrade your understanding of how to make it so.
5.0 out of 5 stars
Great Organization Development Resource,
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This review is from: Analysis for Improving Performance: Tools for Diagnosing Organizations and Documenting Workplace Expertise (Paperback)
I would like to thank Richard A. Swanson for such a useful and insightful organization development resource. Each chapter has allowed me to see the gaps in my own proposals and will assist me in improving my organizational proposals. I appreciate the depth of information of the assessment and analysis phase of performance improvement and its foundational frames and theories.
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Inside This Book
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First Sentence:
As the role of performance improvement in organizations increasingly takes on strategic proportions through human resource development, quality improvement, process improvement, reengineering, knowledge management, technology, and take-charge management, Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
seat cover order, performance improvement proposal, procedural task analysis, analyzing knowledge tasks, knowledge task description, performance diagnosis process, shipping team member, integrated flowchart, documenting job descriptions, five performance variables, inventory error rate, knowledge task analysis, workplace expertise, inflate form, task inventory, performance improvement professionals, blow molder, purposive behaviorism, expertise documentation, shipping supervisor, troubleshooting analysis, performance improvement intervention, procedural analysis, performance improvement efforts, improving work processes Key Phrases - Capitalized Phrases (CAPs): (learn more)
Acme International, Department Shipping Cancels Page Dated, Performing the Work Notes, Program Shipper Page, Major Headings Subheadings Sequential Steps, Torraco Approved By Department, Distribution Division, Procedural Task Analysis Job, Program Blow, Department Company-wide Analyst, Department Production Cancels Page Dated, Procedural Task Analysis Task, The Nature of Workplace Expertise, Acme Shipping, Expertise Job, Harvard Business Review, Holly Hotel, Job Description Job, Key Skills, Performance Situation, Program Purchase Orders Page, Task Inventory Job, World War New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
As the role of performance improvement in organizations increasingly takes on strategic proportions through human resource development, quality improvement, process improvement, reengineering, knowledge management, technology, and take-charge management, Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
seat cover order, performance improvement proposal, procedural task analysis, analyzing knowledge tasks, knowledge task description, performance diagnosis process, shipping team member, integrated flowchart, documenting job descriptions, five performance variables, inventory error rate, knowledge task analysis, workplace expertise, inflate form, task inventory, performance improvement professionals, blow molder, purposive behaviorism, expertise documentation, shipping supervisor, troubleshooting analysis, performance improvement intervention, procedural analysis, performance improvement efforts, improving work processes Key Phrases - Capitalized Phrases (CAPs): (learn more)
Acme International, Department Shipping Cancels Page Dated, Performing the Work Notes, Program Shipper Page, Major Headings Subheadings Sequential Steps, Torraco Approved By Department, Distribution Division, Procedural Task Analysis Job, Program Blow, Department Company-wide Analyst, Department Production Cancels Page Dated, Procedural Task Analysis Task, The Nature of Workplace Expertise, Acme Shipping, Expertise Job, Harvard Business Review, Holly Hotel, Job Description Job, Key Skills, Performance Situation, Program Purchase Orders Page, Task Inventory Job, World War New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Books on Related Topics
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