Customer Reviews

Anger and Conflict in the Workplace: Spot the Signs, Avoid the Trauma

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Nothing is worse than going to work knowing you will be facing conflict with a boss, co-worker or customer. Having conflict at work can turn that dream job into a nightmare in short order. Dr. McClure's book is one I often recommend to clients who are in this difficult situation. In the first half of the book she offers strategies for dealing with conflict such as depersonalizing and learning how to let go. In the second half she identies eight different kinds of anger and conflict you might find in the workplace and how to manage them specifically. This is an excellent resource if you find yourself in a sitution where you are dreading work because of one ill-behaved individual.

I have completed a Masters degree with five different group projects. I wished I had worked through this book earlier to learn how to handle my own anger and that of other's. This is also very handy in workplace situations.

This book is concise and shows you the eight types of anger and how you can assertively deal with it. There is a handy framework which says when anger happens:

I've created an mnemonic acronym: D-DAC-DIL (This technique will help calm the angry person down enough so that a calm dialogue can ensue).

Decide whether or not to deal with it

Be Direct
Acknowledge the person's feelings
Find something in common

Depersonalize
ID the real issues
Let go