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49 of 54 people found the following review helpful
on August 5, 2012
Well, it was working great for a few weeks - nice fast speeds through my USB 3.0 port, when suddenly it stopped working. Fiddling around with it, it appears that the USB3 "in" port connecting to the computer is loose and the cable needs to be in a specific position to connect. Considering that I velcro-ed it into place when I first got the thing and I haven't been moving the cables in and out, it would seem that just the light weight of the cable was enough to loosen the solder points or connector. Very poor workmanship.
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18 of 19 people found the following review helpful
on September 3, 2012
After much research on amazon this product turned out to be the best reviewed and best priced solution for someone like me with only 2 USB 3.0 ports and a plethora of devices that need connections. I was pretty happy with it when the first unit arrived - packaging was easy to open and it was very simple to set up. Build quality was a bit iffy; all plasticky with some definitive "squeaking" when you press the sides. Especially considering that this thing will be attached to 4 bulky usb plugs, an mSATA and a power cable this is definitely a concern. Unfortunately my first unit stopped recognising certain USB hard drives within a week or so, and I initially gave this product 2 stars as a result of this. LaptopMate got in touch with me very quickly and offered to replace my unit free of charge and with paid shipping. What is more, they offered to do so immediately and without even checking to see if my initial unit even reached them. I genuinely appreciated this alacrity to respond to problems and a willingness to accomodate customers - and they are a huge factor in the 5 star review you see here.

My new unit has now been in constant use for the last few days and is working fine. I will update this review if anything goes wrong again soon, but I sincerely hope not.

TLDR: Good product, even if you get a bad egg customer service is top notch.
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14 of 16 people found the following review helpful
on October 10, 2012
I got this to connect two USB 3.0 drives and a printer to a Macbook Retina. It worked fine for the first couple of days, and then I started to get "please eject your hard drive before disconnecting" messages every couple of hours. I tried all sorts of different settings to try to make it stop, but after a few days I gave up and stopped using it.

I left a negative review here, and a day later I got an email from the company offering to send me a new one. I got it and have been using it for a couple of weeks, and it has been working perfectly.
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22 of 28 people found the following review helpful
on April 8, 2012
I purchased the "Anker Superspeed USB 3.0 Hub 4 port with Cable and Power Adapter" in January. Within a month I began having problems with my new HP Pavilion dv7t (Quad Core) laptop reporting power surges on the port that I had the Anker hub plugged into. I tried removing the Power Adapter, and frequently disconnecting, then reconnecting all cables, plus rebooting my laptop, but the surges continued.

In March, the hub began to appear to 'short-out' or simply cease to be recognized by Windows 7 Ultimate, eventually ceasing to function at all. As it turns out the heavy gauge 3.0 cable that the manufacturer supplies to connect the Anker hub to the USB 3.0 port to the computer is TOO HEAVY for the device itself, which is very light weight. The port plug that the cable connects to in the Anker hub has only two small solder points, and over time if the heavy gauge cable wiggles, or moves at all, or if you un-plug and re-plugin the cable (as I did because of the power surges to the port) this weakens and eventually breaks the solder connections, from the up/down slight movement that the cable can generate at the connection to the hub. At that point, you simply have a useless pile of junk.

The outgoing USB port connection on the Anker hub is very poorly designed, since the metal connector should have been immobilized internally within the plastic housing so the it cannot move to prevent weakening and breaking the solder points inside the hub over time. Because of the poor design of the port connectors inside the hub, and because of the chronic port power surges I don't even want to give this product one star, it should be ZERO STARS, but Amazon.com apparently requires customers to give at least a one-star rating. SAVE YOUR MONEY, and spend it on something better built.

Also Laptopmate, the company that apparently makes the Anker products, sent me a MicroSD HC memory stick (supposed to be 16 GB) but this product when plugged in shows up as a USB flash drive with NO MEDIA. So it's basically worthless. I was worried that someone had charged me for this flimsy product, but it's apparently a "free gift" from Laptopmate because of my purchase of the Anker Hub. I'm glad it's free, because, like I said, it's worthless. It was shipped from China, and so must have a 'declared value' since it's a gift. The value declared on the package is $1. LOL, it's not even worth that!

Normally I don't write reviews on Amazon.com, but this time I felt I had to. That I can tell there is no warranty on the Anker hub, and I've found no way (without the original Amazon packaging) to return it, or get a replacement. At this point I'm not sure I want one since I'm uncertain if those power surges have the potential to damage my new $2,500 HP laptop. Again, this hub barely worked well at all for one month, and after 2 months it wasn't working at all. SAVE YOUR MONEY! By the way, I'm an IT Professional and work with hardware and software all the time - which is how I was able to precisely examine the product to determine why it failed.
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6 of 7 people found the following review helpful
on October 18, 2012
When I got this hub I plugged in my USB 3.0 External HDD and it worked pretty well. However, when I started plugging in more accessories such as a USB printer the hub didn't work. It failed to recognize the printer and when the printer was plugged in the external Hard Drive became flaky. The construction quality of the device feels very cheap. I would highly recommend people not buy this product.
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3 of 3 people found the following review helpful
on September 10, 2012
I got this hub because I wanted to connect multiple hard drives (without their own power source) and my mouse and USB keyboard to my laptop. This solid little helper not only powers my two drives but is also working like a charm.

The seller was great: easy delivery and sending me warranty and more information as follow up emails.
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3 of 3 people found the following review helpful
on February 28, 2012
The hub performed stable when connected directly to the USB 3.0 port rather than via USB 3.0 extension cable. I just received the unit today. The speed is noticeable.
Pros
- low cost
- stable performance when connected directly to computer USB 3.0 port

Cons
- unstable when used with USB 3.0 extension cable (caused blue screen error)

Further and if the unit fails within a year, I will update this review.
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11 of 15 people found the following review helpful
on March 26, 2012
When my USB hub arrived, it had the wrong power converter (for Euro 220V). I contacted Amazon and they only offered a refund after I returned the hub. This would not help me with my system since I had already installed it and was getting limited functionality without the cord, but it was functional. Removing it would have caused me delays in my project. When I contacted LaptopMate, they immediately sent out a replacement so I could continue, no questions asked. The hub is working great within my system now.
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2 of 2 people found the following review helpful
on July 31, 2013
Worked well for me, until ants became attracted to it. I've never seen anything like it. Drew ants like moths to a flame. There had to be 500 ants inside the unit. To be fair, ants were also around the USB3 ports on my MacMini and my Guardian Maximus hard drives. No other electronics in my office were affected. What is it? Is it some electronic wavelength USB3 produces? Doesn't look like I can use this product until I figure that out.

I have researched the "Crazy Rasberry Ant" problem in Texas and apparently they are now in South Florida...and these appear to be them. However, why only the attraction to this unit and everything USB3 related? I've never had ants in this room before and no, there is no food source in the room either. Once I pulled the power they weren't as numerous.

I really want to give this product a 5-star rating but I cannot have an ant farm messing with my electronics and archives.
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2 of 2 people found the following review helpful
on March 4, 2013
Second time i order one, this is the different version from the 7 hub, piece of crap it keeps unmounting all my drives even with the power outlets plugged in!! It is plugged into the new iMac and no matter what port i use, it wont work right. It will always unmount from sleep.
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