Most helpful positive review
18 of 19 people found the following review helpful
Had issues, were resolved with a replacement, overall satisfied
on September 3, 2012
After much research on amazon this product turned out to be the best reviewed and best priced solution for someone like me with only 2 USB 3.0 ports and a plethora of devices that need connections. I was pretty happy with it when the first unit arrived - packaging was easy to open and it was very simple to set up. Build quality was a bit iffy; all plasticky with some definitive "squeaking" when you press the sides. Especially considering that this thing will be attached to 4 bulky usb plugs, an mSATA and a power cable this is definitely a concern. Unfortunately my first unit stopped recognising certain USB hard drives within a week or so, and I initially gave this product 2 stars as a result of this. LaptopMate got in touch with me very quickly and offered to replace my unit free of charge and with paid shipping. What is more, they offered to do so immediately and without even checking to see if my initial unit even reached them. I genuinely appreciated this alacrity to respond to problems and a willingness to accomodate customers - and they are a huge factor in the 5 star review you see here.
My new unit has now been in constant use for the last few days and is working fine. I will update this review if anything goes wrong again soon, but I sincerely hope not.
TLDR: Good product, even if you get a bad egg customer service is top notch.