Most helpful critical review
32 of 36 people found the following review helpful
(NOT SO) STURDY HUB
on June 18, 2014
I've already had the chance to test this hub for a couple of weeks and I like it. Certainly, this is not necessarily the most recommended product for just any user. A friend of mine is looking for a reasonably priced hub to dock about six or seven different things, from printer and scanner to hard drives, so this is not for him, becasue of the power some of his stuff needs. I, on the other hand, went with this model because I need an easy and really fast way to connect a maximum of three portable storage units, since I usually run HD video from flash memories or portable hard drives to my iMac. When I started to use it, I had to force the USB connectors a bit, because it is like a pair of new shoes: you have to loosen it a tad. After four or six times, though, connectors seat perfectly. My only complain doesn't come from the unit, actually (that so far performs perfectly), but from the kind of interface that's still the most usual: I've had the chance to test only one USB3.0 device, because most of the stuff in the market still complies to USB 2.0. The velcro is I nice touch, and very helpful if you handle connections often, but I still have to see how easyly it will peel off my desk.
UPDATE (06/08/2014): Some things have happened since I purchased this product. First, the USB cable that came with it became loose after I disconnected and connected it a second time. Then, the people from ANKER customer service contacted me to know how I was doing, and when I told them about the cable, they asked me for the serial of the product to process a refund and to do quality control. When I tried to release the hub from the velcro that came with it to read the serial, the plastic side of its case fell apart because one of its two screws was defective. So, I still think the electronics of the product are superb, the ports themselves work properly (and really fast) after all this mess, but mine was not, after all, a sturdy hub. ANKER is a decent company, they actually contacted me first (which says a lot about their customer service policies), they offered me a full refund and their excuses, and I felt pampered. But this shouldn't have happened in the first place. I feel compelled to edit my first review because I still think it's all a matter of quality control, and maybe someone else has a better "version" of the product that, by chance, may have been defective in my case. On the other hand, I feel compelled to do it because I feel this company did things right.