First Sentence:
This case was written for the 8th annual Kogod School of Business Case Competition at American University.
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Key Phrases - Statistically Improbable Phrases (SIPs):
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courier scheduling, external business communication, scheduling couriers, work planning technique, voice interactive technology, automated encoding systems, content management team, generating incompatibilities, food sanitation safety, solvency check, courier schedules, school district network, help desk supervisor, trading partner trust, ofinformation systems, personal software process, revised architecture, drug development cycle, personal nearness, information technology adoption, incompatibility risk, modelling guidelines, menu sheets, local currency business, subject delivery
Key Phrases - Capitalized Phrases (CAPs):
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New York, Benefits Office, Applications Expo, Hong Kong, New Zealand, Prentice Hall, New Jersey, United States, Conceptual Schema, Contact Item, Harvard Business Review, John Wiley, People's Bank of China, Proceedings of the Speech Technology, World Wide Web, Alpha Thrift, Victoria University, Department of Health, Seaboard Stock Exchange, Technical Architecture, Additional Network Hardware, Carson City, Deputy Director, North Carolina, Clinical Activity
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