Top critical review
34 people found this helpful
Bad Experience, Had to return it. . .
on October 28, 2002
I ordered this unit for a large project scheduled last weekend, and of course wanted something worth keeping for future use. When it arrived, I was sure to read the manual before assembling the thing (seemed simple enough) and followed all instructions for the initial use. When I went to turn it on, the GFCI plug instantly tripped, not allowing the elec motor to start. I tried several times to reset the plug/breaker, and tried in 2 diff outlets that I know are grounded.
Frustrated, I called the help line on the manual and found no real help, other than being told it could be repaired under warranty if I wanted to ship it to them. Who wants to pay for shipping on a brand new 50 lb item? Not me! Luckily Amazons on-line return procedure worked well and it is on the way back to them for my (speedy?) refund with no addl shipping costs. I could not wait on an exchange, and didnt know if I wanted another AR product anyway. Went to Home Depot to get a 1600 psi 1.8gpm unit [$$$] that worked well right out of the box, with the same kind of GFCI plug in those same outlets. The cord, by the way, on this AR TRX is a FIVE (5) foot cord, not 30 foot like in the description. This is an important detail since they strongly suggest not using an ext cord.
I rated 2 stars rather than 1/minimum since the product seemed more sturdy than most electric washers, with brass rather than plastic connections, and liked the idea of a pressure control valve and guage. Very heavy duty unit, but that means nothing if the thing doesn't power up and run! Disapointing to say the least.