Most helpful critical review
47 of 50 people found the following review helpful
Disappointed in Anolon Customer Service
on January 16, 2011
I did a lot of research before purchasing this cookware set from Amazon. Once I unpacked the set after receiving it in the mail, I noticed the 8 qt. stockpot had an unusual powdery coating inside it. I washed the stockpot according to directions, and I discovered that the Teflon coating was worn along part of the bottom of the stockpot. I decided to call the Anolon company directly because Amazon was currently out of the 8 qt. stockpot. The company acknowledged the stockpot was defective; however, they would not replace it. They told me I had to go through Amazon since they were whom I had purchased the set from (so much for their warranty). In addition, I learned that the limited warranty is VERY limited. If anything goes wrong with a pot or lid, you must send it to California at your expense and replacement is at their discretion (quite a long list of restrictions). I would like to add that this cookware set cannot be used past medium heat and the lids do not have holes to vent steam (warning in directions about a vacuum seal being created).