Customer Reviews

Another Look at Evaluating Training Programs

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This book, published by the American Society for Training & Development, is a compilation of all evaluation articles published from 1987 to 1998 in Training & Development. Dr. Donald Kirkpatrick deems these fifty articles "best practices." If you don't know who Kirkpatrick is or aren't familiar with his four-level model of evaluation, you need to read "Evaluating Training Programs: The Four Levels." Kirkpatrick's four-level model is considered standard in the HRD and training industries. The articles are categorized into each of his four-levels (i.e., measuring reaction, measuring learning, measuring behavior, and measuring results) and contain evaluations conducted by organizations such as Motorola, Arthur Andersen, and AT&T. Even though Kirkpatrick's model does not include return on investment (ROI), he did include an ROI section. He recognizes that ROI may be a natural extension to his model and is of utmost concern for many organizations, but ROI is not an evaluation panacea. You need to take a measurement at all of Kirkpatrick's four levels for the best return on your training investment. The articles in this compilation cover a myriad of rationales, perspectives, approaches, instruments, and results. Kirkpatrick urges the reader to "look for the way the program is evaluated and not the results of the evaluation." Overall, this book is very well organized and contains many great resources from well-respected training programs and departments.

I help design and evaluate programs in employee education. I consult numerous sources, but it seems like I am always going back to this book because it is practical and complete.

I am studying this subject for my doctora thesis. But I already haven't this book . I wish ..